3x unauthorised charge, terrible customer service, competitors are better

3x charge year over year pricing without informing me as the client. I did not authorise them to charge me again for another year, and certainly not 3x the original price for the exact same product and features. In my experience, customer service was terrible and totally unhelpful. I think the product itself is mediocre and unnecessarily complicated. In my opinion, Calendly, Doodle and Google Calendar are all superior products with straightforward pricing, and no hidden "gotcha" charges. They refused to refund me even thought I didn't use the product at all after the 3x unauthorised charge, and I made the request within a few weeks of the charge. I will be doing a chargeback on my Visa due to this. For me, simply not a good customer service experience, expensive / deceptive pricing, and many other competitors that are better.