Item: CallTower
Rating: 10
Author: Rob Taylor

Overall Satisfaction with CallTower

Pros and Cons

Pros

Optimized integration with Teams
Implementation was the 'flagship' experience for us
Ongoing support is real not just empty promises
The implementation model was extremely well thought out and was definitive

Cons

Honestly nothing, I stack up other implementations against theirs, it was that good!

8x8 was our 2nd choice however for us they priced themselves out of the decision and we also tend to keep awareness around being right sized to the solutions we choose. With 8x8 we felt that their propensity to cater to large Enterprise would mean that we were the 'small fish in a large pond'. Being right sized means that we're not the largest fish but also not the smallest, which means that we get the right level of attention for who we are.

Key Insights

Do you think CallTower delivers good value for the price?

Yes

Are you happy with CallTower's feature set?

Yes

Did CallTower live up to sales and marketing promises?

Yes

Did implementation of CallTower go as expected?

Yes

Would you buy CallTower again?

Yes

Likelihood to Recommend

If you're looking to optimize your spend and resources around a corporate telephony solution, CallTower stands up against anything else I've seen. Lowering help desk tickets, allowing great communication and collaboration opportunities to thrive and providing a solution that just works!

Comments

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Gold standard implementation