TrustRadius Insights
CallTower is an all-in-one solution that helps businesses solve various communication problems. Customers appreciate the software's …
Overview
What is CallTower?
Founded in 2002, CallTower is a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for organizations worldwide. CallTower provides, integrates and supports solutions, including Microsoft® Teams Direct Routing, Operator Connect, Office 365, GCC High Teams Audio Conferencing…
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Get StartedProduct Demos
CallTower Demo: CT Cloud Basic Settings and CRM
YouTube
CallTower Demo: CT Cloud Voice and Admin Portal
YouTube
CallTower Demo: Cisco Webex Meetings
YouTube
CallTower Demo: CT Cloud Voice Settings, Recording, and Short Codes
YouTube
CallTower Demo: CT Cloud Voice Soft Phone, Chat and Meeting
YouTube
CallTower Demo: Microsoft Teams Direct Routing - Contacts, History and Voicemail
YouTube
Service Offering Details
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- Tech Details
What is CallTower?
Founded in 2002, CallTower is a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for organizations worldwide. CallTower provides, integrates and supports solutions, including Microsoft® Teams Direct Routing, Operator Connect, Office 365, GCC High Teams Audio Conferencing and PSTN, Cisco® Webex Calling / UCM, Cisco® CCPP, CT Cloud UCaaS, CT Cloud Meeting powered by Zoom and four contact center options, including Five9 for business customers.
CallTower aims to enhance clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks solutions into one platform.
CallTower Videos
CallTower Demo: Cisco Webex Calling
CallTower Demo: Microsoft Teams Direct Routing - Calling and Speed Dialing
CallTower Demo: CT Cloud Voice and Admin Portal
CallTower Demo: CT Cloud Settings, Hunt Groups, Reporting and Portal
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
CallTower is an all-in-one solution that helps businesses solve various communication problems. Customers appreciate the software's ability to consolidate VOIP providers, handle phone systems during hiring and termination processes, and reduce paper waste. Migrating from outdated Cisco or Mitel systems to Teams-based phone systems has become easier with CallTower.
The software has helped companies with remote workers by providing them easier access to a phone system while working remotely, including the ability to use company-provided telephones and call out to external vendors and customers without lengthy call queues or IVR. CallTower's integration with Microsoft Teams has allowed for external calls going to an employee's MS Teams assigned DIDs, consolidating all communications in one secure location, and removing the need for POTS or telephone equipment on a desk. The SIP service offered by CallTower allows businesses to move away from PRI lines, increase call capacity, decrease operating costs, and provide redundancy and failover for voice services.
Customers appreciate CallTower's ability to provide cloud-based faxing and Teams Direct routing at a lower cost than other third-party providers or MS directly. The product has improved call quality and stability resulting in reduced on-site equipment and eliminating points-of-failure in the system. The Clarity Connect feature of CallTower can solve various issues related to call flows, reporting, handling, agent management, customer help, after-hours call handling, call backs, and holds.
CallTower allows easy access for any employee using Teams without the need for extra hardware such as USB or Bluetooth headsets or smartphones. It provides complete use of Teams' calling options with both desk phones or directly through Teams itself. With its multiple avenues of internal and external communication options enabled by CallTower, businesses have experienced improved communication systems for employees working remotely or between different departments internally.
Responsive Support: Many users have praised CallTower's support team for being quick to respond and providing helpful solutions. Reviewers appreciate the team's responsiveness and helpfulness, making the support top-notch.
Seamless Integration with Teams: Numerous reviewers have mentioned that the integration between CallTower and Teams is seamless, allowing for most of the phone system configuration to be done within Teams without requiring physical equipment replacement. Users find it easy-to-use, user-friendly, and simple, making it straightforward to use.
Excellent Implementation Team: A vast number of users found CallTower's implementation team exceptional, with a clear understanding of their customers' needs. They provide excellent communication skills and focus on successful technology implementation. The onboarding process is also excellent with one point of contact to oversee all aspects of installation.
Portal Navigation: Some users have had difficulty navigating the CallTower portal, which has caused confusion and frustration.
Service Issues: Numerous reviewers have experienced issues with service, downtime, and application problems that occur more frequently than desired.
Poor Customer Support: Several customers have expressed dissatisfaction with CallTower's customer support, citing slow response times, generic and impersonal support, and an emphasis on email communication rather than speaking with a human being.
Users commonly recommend CallTower for various reasons. Firstly, many users suggest that CallTower is a great company to work with. This positive feedback indicates that customers have had good experiences with the company and are satisfied with their services. Secondly, reviewers often recommend using CallTower for Teams VoIP solutions. This indicates that CallTower has expertise in providing VoIP solutions specifically for Microsoft Teams, making them a reliable choice for organizations using this platform. Lastly, customers frequently recommend considering CallTower for any services, which suggests that the company offers a wide range of solutions and can cater to different business needs. Overall, users appreciate CallTower's professionalism, quality of service, and its ability to meet various business requirements.