Name: CallTower Demo: CT Cloud Settings, Hunt Groups, Reporting and Portal
Uploaded: 2021-08-25T14:59:41.000Z
Duration: 13 min 23 s
Description: CallTower Demo: CT Cloud Settings, Hunt Groups, Reporting and Portal

Help Desk

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Microsoft Teams

### Unified Communications as a Service (UCaaS
Users consistently praise CallTower's integration with MS Teams for unified communications as a service (UCaaS). The platform's ability to seamlessly integrate with MS Teams and provide a comprehensive UCaaS solution has garnered positive feedback from users. Many appreciate the ease of use and the smooth transition from traditional phone systems to a unified platform. Despite some concerns about pricing and minor portal quirks, the overall sentiment is that CallTower's UCaaS capabilities, especially in conjunction with MS Teams, offer a valuable and efficient communication solution for businesses.

### VoIP Solutions
Users consistently praise CallTower's VoIP solutions for their reliability and ease of use. The feedback highlights the positive impact of CallTower's VoIP services on enhancing communication efficiency and reducing operational costs. Customers appreciate the seamless transition from traditional phone systems to SIP technology, emphasizing the benefits of increased call capacity and improved redundancy. CallTower's ability to address SIP-related issues promptly and provide immediate solutions to router and audio failures has garnered positive reviews from users. Additionally, the affordability and simplicity of configuring VoIP solutions on PBX systems have been key factors in users' satisfaction with CallTower's services.

### Microsoft Teams Integration
User opinions vary regarding CallTower's integration with Microsoft Teams. While some users praise the seamless integration and enhanced communication capabilities, others express concerns about certain limitations and the need for improvements in specific areas. The overall sentiment leans towards a positive experience with CallTower's Microsoft Teams integration, with users appreciating the convenience and efficiency it brings to their communication workflows. However, there are also suggestions for enhancements to further optimize the integration and address any existing challenges.

### Communication Equipment and Systems
Users generally praise CallTower's streamlined communication equipment and systems capabilities. The majority of reviewers appreciate the ease of managing and editing phones and users through CallTower's portal, as well as the ability to record or upload voice recordings and receive texts. Some users highlight the convenience of transitioning from traditional phone lines to Teams soft phones, enabling team members to work from anywhere using Microsoft Teams for all communications. However, there are a few concerns raised, such as the non-intuitive web interface, difficulties in adding users and making configuration changes, and the high cost of hardware rental. Despite these drawbacks, users acknowledge the flexibility in calling features when utilizing Microsoft Teams and CallTower's integrated voice product, eliminating the need for traditional telephone equipment on desks. Additionally, CallTower's services align well with business needs, offering reduced equipment via VOIP services, enhanced security for NIST profiles, and cost savings.

### Telephony and Voice Services
Users have highlighted the convenience of CallTower's telephony and voice services, particularly in streamlining the process of assigning phone numbers to new hires and facilitating call forwarding to various numbers. However, concerns have been raised about the time it takes to port numbers and the lack of visibility for administrators to manage CT Unite users and their phone numbers efficiently. Despite these challenges, the integration with Microsoft Teams has been a significant advantage for users familiar with the platform, enhancing their overall experience with telephony services.

### Cloud-Based Communication Solutions
Users consistently praise CallTower's cloud-based communication solutions for their reliability, ease of access, and integration with Microsoft Teams. The intuitive user portal for provisioning and the responsive support from the CT Cloud team have been highlighted as key strengths. Additionally, the cost-effectiveness of services like cloud-based faxing and Teams Direct routing has been a significant advantage for users. The general sentiment is that CallTower's cloud-based communication solutions have greatly improved the efficiency and functionality of their communication systems.

### Customer and Technical Support
Users consistently praise CallTower for its exceptional customer service and quick response times, highlighting its strong support capabilities. While some reviewers have noted occasional delays in response or issues with account management, the overall sentiment leans towards positive experiences with the support team. Customers appreciate the personalized attention and dedication shown by CallTower's support staff in resolving technical issues efficiently. Despite a few isolated incidents of slower responses, the majority of users express satisfaction with the level of support provided by CallTower.

### Migration and Implementation Services
Users consistently praise CallTower's migration and implementation services, highlighting their ease of access, cost-effectiveness, and exceptional support from the implementation team. The general sentiment among reviewers is that the migration process was smooth, with minimal disruptions and timely responses to any post-implementation issues. While some users noted initial concerns about the length of the implementation process, these were ultimately resolved satisfactorily. The majority of users express satisfaction with the overall migration and implementation services provided by CallTower, emphasizing the knowledgeable and supportive nature of the implementation team.

### Call and Contact Center Solutions
Users seem to have varied opinions on CallTower's contact center solutions based on recent reviews. While some users praise the ease of transitioning from legacy systems to modern call center experiences and the immediate improvements in communication with customers and internal teams, others express concerns about certain limitations and functionalities within the admin center. The general consensus appears to be that CallTower's contact center solutions adequately meet basic business needs but may lack standout features compared to other similar software options.

### Service Provider Partnerships
User feedback regarding CallTower's service provider partnerships consistently emphasizes the platform's ability to centralize communication services and reduce costs effectively. While some users encountered challenges during the initial transition and number porting process, overall satisfaction with CallTower's partnership capabilities remains high. Customers appreciate the convenience of having all services under one roof and the smooth integration with Microsoft Teams, showcasing CallTower as a reliable partner for businesses seeking a comprehensive VoIP solution.

### Sales and Marketing Support
Users consistently praise CallTower's sales and support teams for their responsiveness and effectiveness. The feedback highlights the clear communication and great interactions experienced from the sales to the deployment team. Customers appreciate the ease of dealing with the sales and support staff, noting quick responses and top-notch problem resolution. The positive experiences shared by users over time indicate a strong foundation in sales and marketing support at CallTower.

### Licensing and Subscription Management
Users consistently appreciate CallTower's licensing and subscription management services, noting the quick resolution of any minor licensing issues that arise. The company's responsiveness in providing new licenses and assistance aligns well with users' needs, making the process smooth and efficient. Additionally, the discounted pricing options offered by CallTower for Microsoft licensing further enhance the overall satisfaction with their licensing and subscription management approach.

### Cost Management and Savings
Reviewers consistently highlight CallTower's cost-effective solutions and the significant savings achieved through their services. Users appreciate the competitive pricing and the ability to reduce expenses while maintaining high-quality communication tools. The general sentiment leans towards positive feedback regarding the cost management and savings aspects of CallTower's offerings.

### Business Continuity and Outage Handling
User feedback on CallTower's business continuity and outage handling is mixed. While some users appreciate the company's proactive communication and reliable support during service outages, others express concerns about the frequency of outages and the complexity of contractual agreements. There is a sense of uncertainty among users regarding the consistency and effectiveness of CallTower's approach to managing business continuity and handling outages.

Users commonly recommend CallTower for various reasons. Firstly, many users suggest that CallTower is a great company to work with. This positive feedback indicates that customers have had good experiences with the company and are satisfied with their services. Secondly, reviewers often recommend using CallTower for Teams VoIP solutions. This indicates that CallTower has expertise in providing VoIP solutions specifically for Microsoft Teams, making them a reliable choice for organizations using this platform. Lastly, customers frequently recommend considering CallTower for any services, which suggests that the company offers a wide range of solutions and can cater to different business needs. Overall, users appreciate CallTower's professionalism, quality of service, and its ability to meet various business requirements.

CallTower is an all-in-one solution that helps businesses solve various communication problems. Customers appreciate the software's ability to consolidate VOIP providers, handle phone systems during hiring and termination processes, and reduce paper waste. Migrating from outdated Cisco or Mitel systems to Teams-based phone systems has become easier with CallTower. 

The software has helped companies with remote workers by providing them easier access to a phone system while working remotely, including the ability to use company-provided telephones and call out to external vendors and customers without lengthy call queues or IVR. CallTower's integration with Microsoft Teams has allowed for external calls going to an employee's MS Teams assigned DIDs, consolidating all communications in one secure location, and removing the need for POTS or telephone equipment on a desk. The SIP service offered by CallTower allows businesses to move away from PRI lines, increase call capacity, decrease operating costs, and provide redundancy and failover for voice services. 

Customers appreciate CallTower's ability to provide cloud-based faxing and Teams Direct routing at a lower cost than other third-party providers or MS directly. The product has improved call quality and stability resulting in reduced on-site equipment and eliminating points-of-failure in the system. The Clarity Connect feature of CallTower can solve various issues related to call flows, reporting, handling, agent management, customer help, after-hours call handling, call backs, and holds. 

CallTower allows easy access for any employee using Teams without the need for extra hardware such as USB or Bluetooth headsets or smartphones. It provides complete use of Teams' calling options with both desk phones or directly through Teams itself. With its multiple avenues of internal and external communication options enabled by CallTower, businesses have experienced improved communication systems for employees working remotely or between different departments internally.

Responsive Support: Many users have praised CallTower's support team for being quick to respond and providing helpful solutions. Reviewers appreciate the team's responsiveness and helpfulness, making the support top-notch.

Seamless Integration with Teams: Numerous reviewers have mentioned that the integration between CallTower and Teams is seamless, allowing for most of the phone system configuration to be done within Teams without requiring physical equipment replacement. Users find it easy-to-use, user-friendly, and simple, making it straightforward to use.

Excellent Implementation Team: A vast number of users found CallTower's implementation team exceptional, with a clear understanding of their customers' needs. They provide excellent communication skills and focus on successful technology implementation. The onboarding process is also excellent with one point of contact to oversee all aspects of installation.

Portal Navigation: Some users have had difficulty navigating the CallTower portal, which has caused confusion and frustration. 

Service Issues: Numerous reviewers have experienced issues with service, downtime, and application problems that occur more frequently than desired.

Poor Customer Support: Several customers have expressed dissatisfaction with CallTower's customer support, citing slow response times, generic and impersonal support, and an emphasis on email communication rather than speaking with a human being.

Founded in 2002, CallTower is a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for organizations worldwide. CallTower provides, integrates and supports solutions, including Microsoft® Teams Direct Routing, Operator Connect, Office 365, GCC High Teams Audio Conferencing and PSTN, Cisco® Webex Calling / UCM, Cisco® CCPP, CT Cloud UCaaS, CT Cloud Meeting powered by Zoom and four contact center options, including Five9 for business customers.

CallTower

CallTower demonstrates the power of Microsoft Teams Direct Routing - diving into the capabilities of the calling and speed dialing features of this comprehensive UC solution.

CallTower Demo: Microsoft Teams Direct Routing - Calling and Speed Dialing

CallTower Demo: Cisco Webex Chat

CallTower demonstrates the settings, hunt groups, reporting and portal capabilities of the robust Metaswitch-based UC solution, CT Cloud Voice.

CallTower Demo: CT Cloud Settings, Hunt Groups, Reporting and Portal

CallTower demonstrates the power of Microsoft Teams Direct Routing - diving into the capabilities of the contacts, history and voicemail features of this comprehensive UC solution.

CallTower Demo: Microsoft Teams Direct Routing - Contacts, History and Voicemail

CallTower demonstrates the soft phone, chat and meeting capabilities of the robust Metaswitch-based UC solution, CT Cloud Voice.

CallTower Demo: CT Cloud Voice Soft Phone, Chat and Meeting

CallTower Demo: CT Cloud Voice Settings, Recording, and Short Codes

CallTower Demo: Cisco Webex Meetings

CallTower Demo: CT Cloud Voice and Admin Portal

CallTower Demo: CT Cloud Basic Settings and CRM

Entertainment

Sight & Sound Inc

IT Director

Likelihood to Recommend

IT Service Provider Project Management

CallTower Demo: Cisco Webex Calling

Join CallTower Solution Architect Geronimo Garcia as he demonstrates the ins and outs of the Cisco Webex Calling solution. Learn how to bring users and teams together in a collaborative environment, powered by Cisco.

Watch for a quick demonstration breaking down the details of our CT Cloud Voice application and corresponding administrative portal, CallTower Connect.

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Home

Optimized integration with Teams
Implementation was the 'flagship' experience for us
Ongoing support is real not just empty promises
The implementation model was extremely well thought out and was definitive

Honestly nothing, I stack up other implementations against theirs, it was that good!

CallTower

Overview

What is CallTower?