Item: Carbonite Availability
Rating: 5
Author: Verified User

Overall Satisfaction with Carbonite DoubleTake

Use Cases and Deployment Scope

DoubleTake is being used by the IT department to migrate the workload from a number of deprecated systems to a new data centre site and new infrastructure. It addresses the movement of large volumes of data transparently and without impact to the business and allows a seamless switch over from one site to another (ninety miles apart).

Pros and Cons

Pros

System Synchronisation

Cons

License management is poor and the online system is very restrictive, We are using a one time "Move" product that has a fixed life ... but sometimes in a small team other high priority tasks come along.
We lost all access to all licenses in the portal and all support because we hadn't used them in ninety days. Very poor service. We did get access back eventually but it took a lot of "bargaining".
Failover isn't always as smooth as it could be. VMDKs don't release properly and the move fails and has to be done manually. Not hard just frustrating. VMWare to VMWare.

Return on Investment

Moves have been completed without any loss of business and no downtime (previously incurred weekend outages).
Old equipment has been retired so the architecture is more secure and resilient.

Other Software Used

VMware ESXi, CommVault

Likelihood to Recommend

I believe it would work well with continuous replication in a DR scenario with no time limits and having the ability to fail back is a bonus, but in a one off move the decision to restrict the time it can sync for has proven to be an issue for us.

Evaluating Carbonite DoubleTake and Competitors

Products Replaced

Key Differentiators

Product Features
Third-party Reviews

A managed service partner recommended the product as one they use and we were able to see its use on an environment they manage for us.

Evaluation Lessons Learned

I'd look at other products despite the recommendation if I had the time, but I probably wouldn't change anything.

Carbonite DoubleTake Support

Support Rating

Once through to support it is very good and they have assisted us through a number of issues. I don't always think that they provide a solution, more a workaround, but in a move situation where each copy is moving once, that isn't an issue. I'd be more concerned if we were using it to manage a DR scenario.

Carbonite Availability Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Support cares about my success	Not kept informed

Premium Support

Bug Resolution

Exceptional Examples of Carbonite Availability Support

We paid to have an engineer online with us and talk us through the first full server failover. This went very smoothly and he spent the remainder of the time we had paid for assisting my colleague to get the setup working properly. This was not part of the engagement but as there was time available he wanted us to be happy and made sure everything was working.

Comments

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Virginia Lux
(Vendor Representative) commented 7 years ago
Hello - Thank you for your review. We always appreciate hearing customer feedback. Best regards, Virginia Lux, Carbonite Customer Success

DoubleTake Move