Carbonite Backup has good versatility but has to include reporting which is the crucial part that is missing.
November 22, 2019

Carbonite Backup has good versatility but has to include reporting which is the crucial part that is missing.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Carbonite Server Backup

We use Carbonite Server Backup across the whole organization. We are using it to backup the VM, SQL, Oracle DB and Exchange server Backup. This has solved the problem of hardware utilization, as we store data in their cloud vault.


  • Granular restore for application and file level restore are very good and simple
  • Web central control is very simple and straight forward for configuration backup
  • Director server configuration is easy and simple to setup


  • The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
  • The Exchange DAG backup should support instead of configuring each exchange server.
  • Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.
  • Again, for some time, we had negative impact when they changed the notification setup. We could not get notifications for a long time. They did not inform user about the changes.
  • They modified the cloud data access method and users were not aware of this. Previously users had visibility of which data was available at their Base vault.
  • We had a disaster in one of our Hyper-v environments because of hardware failure. We could restore complete servers without any trouble or assistance with Evault. It is very easy to restore the VM level. It also take much less time.
We migrated from NetBackup as we wanted to get rid of our Tape library and media used. We also compared with Veeam to replace the Carbonite server backup. We changed our plan, as we needed storage. It is not in our budget. We continued with Carbonite as they are cheaper in cloud.
This is suitable for VM infra and physical server backup. It offers application level backup and restore. However, it does not support DAG backup. It offers very good data management as you don't have to worry about the space utilized in the Cloud vault or Base vault. Not suitable for audit report, and it won't be available if there are any business needs that you failed. We have suffered in this section as we could not provide the reports to our audit team. We failed and the product itself failed. Not advanced compared with Veeam, Druva, and Acronis backups.

Carbonite Server Feature Ratings

Business application protection
Multiple backup destinations
Incremental backup identification
Backup to the cloud

Using Carbonite Server Backup

10 - We represent infra management.
10 - One who knows the backup concepts and has worked hands on in Windows and VMware.
  • VMware Backup
  • Application level backup includes SQL and exchange
  • Hyper-V Backup
  • Backups directly to cloud
  • Virtual Appliance option for Backup storage (ERA)
  • CDR to have the yearly DR test
  • We have used most of the features and we are waiting for support to cloud instances.
Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.

Evaluating Carbonite Server Backup and Competitors

Yes - NetBackup: Since we wanted to get rid of library and Tape media
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
  • Analyst Reports
The most important factor for our decision was it has hardware as well as cloud storage or we call it a hybrid. It has good space saving features where it stores only block level changes instead of file level changes.
I might look for the future features where we dont have to regret a specific feature. Even though it is costly product, we prefer to have features which support all variety of devices from handheld to Cloud.

Carbonite Server Backup Implementation

We had appliance and we just needed to setup the Director Console which was straight forward and easy.
Change management was a big part of the implementation and was well-handled - The product set up is not complicated we have received all the required things.

Carbonite Server Backup Support

Some of the requests we could not get resolved on time. They took a long time to provide the reason for the issue we had raised.
Quick Resolution
Good followup
Kept well informed
No escalation required
Support understands my problem
Quick Initial Response
Yes - We had an issue with generating reports and later found that they do have problems with the reporting.
There are no such cases, but 80% of the time we got our problem solved. We had no issue with most of the cases.

Using Carbonite Server Backup

Product needs a lot of improvements in some features like Cloud and Reporting.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Granular restore of files
  • Mail level restore or granular level restore of exchange
  • VM level restore
  • Reports have a lot of incorrect data.
  • Large VMs are not supported; it has increased for years now. I think it is better.


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