1. Home
  2. Payment Gateway Software
  3. Cardknox Reviews
  4. User Review of Cardknox
Cardknox: Great products and great support
April 09, 2020

Cardknox: Great products and great support

Jim Broughton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Cardknox

We are a software developer. We use Cardknox internally to process credit card payments. We have also integrated Cardknox into the software we sell. Our customers use Cardknox to process several different types of credit card payments from back office accounting to point of sale. Our software uses Cardknox to process one time payments for customer purchases, payments on account and automatic charges for recurring invoices.
  • One of the strengths of Cardknox is the ease of installation. We have worked with more than one processor and Cardknox is by far the easiest to install.
  • Cardknox also has excellent support. When we need assistance they are they to help and it is easy to get through to them.
  • The sales team at Cardknox is great also. They often go beyond the call of duty to help us.
  • Every product can be improved, but as it relates to how we use Cardknox, they do everything we need.
  • The biggest ROI is how easy Cardknox makes it to process credit cards. We process credit cards now with just a few keystrokes.
  • Another big plus is that Cardknox is always improving their product. We have mobile applications and they just introduced a new device aimed at mobile card processing.
We have used other card processors, but in my opinion, Cardknox is in another league. Their product works; it is easy to install; it is constantly being improved, and they have great support.
When you call for support, you get through to someone who is experienced, knows what they are doing and wants to help. They stay with you until the problem is resolved.

Do you think Cardknox delivers good value for the price?

Yes

Are you happy with Cardknox's feature set?

Yes

Did Cardknox live up to sales and marketing promises?

Yes

Did implementation of Cardknox go as expected?

Yes

Would you buy Cardknox again?

Yes

One thing Cardknox does well is to automatically update critical credit card information such as card expiration dates. This feature not only saves time, but it solves a huge headache of keeping card information updated. Before, our customers would have to call the credit card holder to get a new expiration date. Now it is automatic.