Cardknox makes us feel secure!
December 31, 2020

Cardknox makes us feel secure!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cardknox

We are a medical practice that needs to collect credit card information to hold in case of a copay or deductible or cancellation fee. We needed all our staff and patients to be able to input credit card information but only our billing department to be able to charge the cards when necessary. Holding so many people's credit card information is a huge responsibility that we take seriously.
  • Cardknox enables us to collect credit card information secure in the knowledge that there is no way for the information to be used fraudulently.
  • Cardknox has given us the flexibility to compartmentalize access levels to further reduce risk.
  • Using Cardknox has totally removed the responsibility for securely storing credit card information from our practice.
  • Any areas in function that we found tedious or difficult were really a result of us not knowing how to use all the features Cardknox offers. Once we contacted support with our issues and received guidance, we have not had any issues or frustrations with the system. Their support is robust and wait times for a response are extremely low!
  • Patients are much more secure giving us their credit card information since we have switched to using Cardknox. They even have the option of entering it themselves to reduce any risk of the number being overheard to zero.
  • It is much faster and smoother to find and charge a card when necessary.
We used to use PayPal's Virtual Terminal for charging credit cards and had to use a homemade system for storing them, so aside from Cardknox's features being much more suited to us, the monthly fee is about one fifth of what we were paying PayPal. All around, a really excellent upgrade!

Do you think Cardknox delivers good value for the price?

Yes

Are you happy with Cardknox's feature set?

Yes

Did Cardknox live up to sales and marketing promises?

Yes

Did implementation of Cardknox go as expected?

Yes

Would you buy Cardknox again?

Yes

We use Cardknox differently than I imagine most people would. For example, we do not use their client database feature, as we have all that stored in our medical system. Another type of business would likely find that feature a big help. We are very pleased with Cardknox's service and support, which is not often required.

Using Cardknox

Medical patient intake and billing as well as medical providers, on occasion.
1 - The ability to use a computer, read, and if there is a question, to use a phone or email to contact Cardknox. In other words, no special skills are needed as the system is very user friendly!
  • Collection and storing credit card information safely and securely.
  • Ease of ability to retrieve a patient's info when needed for billing
  • Being able to charge cards with an automatic notification sent to the patient.

Cardknox Support

Support has been robust. Wait times are low and solutions always found for our particular needs. Support staff is pleasant and helpful. At the beginning of COVID, Cardknox offered a series of webinars to inform and educate interested business as to the changes in the business and financial sector that could impact us and solutions in the field that were available or being developed to meet changing needs. We found these extremely helpful and cutting edge!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - No need to pay extra. I don't even know if they have such an option, as their regular support is already at the standard many others would consider premium!
At the start of COVID, when I am sure they were inundated with other requests, there was always a friendly, knowledgeable person to help us make the transition from in-person collections to 100% online. The switch was done within a matter of days and very seamlessly, too!

Using Cardknox

Cardknox is very user friendly. Patients young and old, tech savvy to technologically challenged, have all been able to use it!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Using our dedicated Paysite page to collect and store credit card information is so easy and helps the patients feel that their information is secure.