Cascade from a Support Staff member
Overall Satisfaction with Cascade Server
Being at a large university, Cascade Server allows us the easiest method and Web Content Management System for a wide array of users. We have staff, students, and faculty that all have very unique needs, yet Cascade's easy navigation and quick response time lead to a very efficient web publishing environment.
Pros
- Cascade Server has a simple user interface. Along the left side there is a menu that is very easy to learn.
- Cascade Server responds very quickly. Some user interfaces take minutes to respond; Cascade takes only a couple of seconds.
- Cascade Server is very powerful. It is able to address a variety of web needs.
Cons
- It would be nice to customize the color scheme across the whole platform. More customization would allow for more comfortable use for some users.
- There are a lot of folders that are named something that a lot of users may not understand. Having a clean default name for top directories would be very helpful to newer users.
- Migration into Cascade server isn't the easiest. There could be many ways to improve this functionality.
- It has helped with better customer service in the fact that we can support them better.
- It has helped with allowing websites to be more easily created by more users.
- Cascade Server has had a negative impact in the fact that it increases the web experience for thousands of web editors. It is definitely a huge ROI.
I have used WordPress and Drupal. They have completely different needs compared to Cascade Server. Cascade Server allows me, as a back end support staff member, to ensure thousands of people's sites are operating correctly and efficiently all with the click of a button. I selected Cascade Server because it is the best CMS for a support crew.
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