Robust Tax management tool
February 21, 2024

Robust Tax management tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CCH® SureTax®

We use CCH® SureTax® to automatically calculate tax amounts for products based on pre-configured bundles that our customer's purchase. We utilize the API to do this calculation and return accurate values to then pass on to and charge our customers for as a part of the full invoice. We also generate reporting from the CCH® SureTax® portal to assist with compliance and reporting.
  • Support, support support!
  • Robust help center and documentation
  • Friendly UI that adds solid support apart along with the API
  • More help center articles focused on API specifically
  • More help center articles that include examples of business cases and how to handle them correctly (i.e. in case of refunds)
  • More API functionality and utilities available through API that are available through the UI portal
  • Streamlining tax compliance and reporting
  • Making tax calculation super easy and fast
  • Customizability for specific scenarios and products we sell

Do you think CCH® SureTax® delivers good value for the price?

Not sure

Are you happy with CCH® SureTax®'s feature set?

Yes

Did CCH® SureTax® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CCH® SureTax® go as expected?

Yes

Would you buy CCH® SureTax® again?

Yes

The biggest reason why I would recommend CCH® SureTax® is the stellar support. I am able to submit support tickets for complicated use of CCH® SureTax®, detailing different business cases or technical issues, and I receive a response to properly resolve the issue very quickly (usually within 1 day). The support agents are able to respond to difficult support issues and provide helpful suggestions for resolutions.

CCH® SureTax® Feature Ratings

Sales and Use Taxes
10
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
10
Compliance Administration Management
10
Tax Exemption Processing
10
Tax Document Management
Not Rated
Complex Tax Scenario Management
10