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Better Suited for Large Organizations
March 16, 2019

Better Suited for Large Organizations

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review

Overall Satisfaction with CDW

  • Pricing.
  • The breadth of offerings.
  • Fast shipping.
  • High staff turnover.
  • Small organizations are treated as second-class citizens.
  • Seems to have an agenda based on what their vendors are offering them for incentives.
CDW is still easier to work with than SHI. While CDW has its issues, at least they make an effort to communicate. It has been difficult to even get basic communications out of SHI.
CDW is well suited for large purchases, especially over $50k. Due to their size, they have leverage with the vendors and very often can beat prices. By far they offer the widest range of products of anyone, which is especially helpful if you are looking to work with a single vendor but want to consider, say, all the network switch manufacturers.

CDW is especially weak for smaller customers. Account managers that have smaller customers have a larger number of customers assigned, so the small customers do not get the attention given to larger customers.