CenturyLink a great service
December 22, 2021

CenturyLink a great service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CenturyLink Ethernet Services

CenturyLink Ethernet Services is our primary service provider. We have had great support and a solid connection since we started using their service. We chose it because it offered us the best options, like a Firewall, for the lowest price. We have only had two service disruptions and both were due too construction crews cutting the cable. Both of these issues were quickly resolved by CenturyLink. For the past 9 years we have had offers to switch from other service providers but none could offer us the same service and options for the same price. We are very happy and do not plan to change.
  • Maintain connection quality
  • Lower costs than competiters
  • Great customer service
  • Timely repairs
  • Offer better line location for construction
  • Available in more states
  • Quality of service reports monthly
  • Always connected
  • Quality of service
  • Price
  • ROI was better than some competiters
  • Fast connection speeds
  • Quick updates to software and hardware

Do you think Lumen Ethernet delivers good value for the price?

Yes

Are you happy with Lumen Ethernet's feature set?

Yes

Did Lumen Ethernet live up to sales and marketing promises?

Yes

Did implementation of Lumen Ethernet go as expected?

Yes

Would you buy Lumen Ethernet again?

Yes

Microsoft 365 (formerly Office 365)
We have CenturyLink [Ethernet] as our primary service and another company as our secondary. When both lines were cut during storm drain construction the CenturyLink line was repaired within a couple of hours. The secondary line was not repaired for a week. We would like it if their service was available in all the states we have offices but it is not.