Item: Lumen Ethernet
Rating: 7
Author: Verified User

Overall Satisfaction with CenturyLink Ethernet Services

Use Cases and Deployment Scope

We implemented this in a large office complex of 7 stories and roughly a thousand users. This service is proven to all users in the facility and has been quite stable since its implementation. We have this running via fiber throughout the building and are using Unifi Pro networking equipment on top of the service.

Pros and Cons

Pros

Speed has been consistent.
Reliability of uptime.
Hardware has been solid.

Cons

Configuration.
Implementation.
Customer Service.

Most Important Features

Speed.
Price.
Reliability.

Return on Investment

Positive: After configuration and initial setup service has been great. We have a call center running off the service and calls have much less jitter now.
Positive: Fiber speeds have helped us execute daily tasks quicker.
Negative: Much time and money wasted on the initial configuration and setup.

Key Insights

Do you think Lumen Ethernet delivers good value for the price?

Yes

Are you happy with Lumen Ethernet's feature set?

Yes

Did Lumen Ethernet live up to sales and marketing promises?

Did implementation of Lumen Ethernet go as expected?

Would you buy Lumen Ethernet again?

Yes

Likelihood to Recommend

CenturyLink Ethernet Services (now known as Lumen) in our area is one of only a few options for fiber service. They have a really large infrastructure and offer competitive pricing with comparable speed to others. We found there was much to be desired in the customer service department. When we had techs onsite to assist in setting up it was fine but there was an issue with the additional networking equipment which caused the service connection to be delayed... Then once that problem was fixed we attempted to get help in the final configuration for many weeks.

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CenturyLink Fiber - Large Complex implementation