Over-promised, Under-delivered User Experience
August 23, 2019
Over-promised, Under-delivered User Experience
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
It is being used by our payroll and H.R. department as well as 675 associates located at 65 different sites throughout the Midwest. The business problem it addressed was primarily our (previously) manual H.R. enrollment.
So all of our store managers use it for time clock purposes, tracking time off, enrolling new associates, scheduling their workforce.
So all of our store managers use it for time clock purposes, tracking time off, enrolling new associates, scheduling their workforce.
- Automates enrollment both initial and annual open enrollment for our 675 associates.
- Reporting is horrendous.
- Doesn't handle a basic 401K plan as it should.
- The lion's share of support staff do not understand it.
- Oversold and underperformed.
- ROI is debatable. We spend $11,000 per month for this service and probably gain $3,000 per month inefficiencies.
- Tough decision to go from spending $3000 per year to $11,000 per month to automate H.R. AFter three years, one would think we would feel better about our new system. Payroll does not feel better about it. H.R does.
Really, the only benefit that it has given us insofar as compliance is the FLSA computation. Don't sense/feel any other benefit insofar as compliance is concerned? Absolutely mutilated our 401K process with our outside administrator...it's been a real embarrassment to us. Previously our accuracy was literally 99.9%. Today, not the case.
After three years, we are less efficient than we were with our old system.
Your lion share of your support staff is not as competent as our payroll person. There are a couple that has helped a ton, but most have wasted our time and hurt us as they did not understand the impact on the entire system of their changes.
I've said multiple times to our customer service rep that if Ceridian would just handle the BASICS, they could be the king in the industry. Don't try and be fancy until you can handle the BASICS.
We are in a program group throughout the nation with an estimated 25,000 employees. Most of them are not satisfied with their outsource payroll vendor. I would love to bring Ceridian to the table to promote Dayforce. Until Cerdian gets the basics, I can't do that. I believe there is a great opportunity in your industry for a solid payroll Company. Ceridian isn't there.
Your lion share of your support staff is not as competent as our payroll person. There are a couple that has helped a ton, but most have wasted our time and hurt us as they did not understand the impact on the entire system of their changes.
I've said multiple times to our customer service rep that if Ceridian would just handle the BASICS, they could be the king in the industry. Don't try and be fancy until you can handle the BASICS.
We are in a program group throughout the nation with an estimated 25,000 employees. Most of them are not satisfied with their outsource payroll vendor. I would love to bring Ceridian to the table to promote Dayforce. Until Cerdian gets the basics, I can't do that. I believe there is a great opportunity in your industry for a solid payroll Company. Ceridian isn't there.
Very average results.