Over-promised, Under-delivered User Experience
STEVE LENSING | TrustRadius Reviewer
August 23, 2019

Over-promised, Under-delivered User Experience

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ceridian Dayforce

It is being used by our payroll and H.R. department as well as 675 associates located at 65 different sites throughout the Midwest. The business problem it addressed was primarily our (previously) manual H.R. enrollment.
So all of our store managers use it for time clock purposes, tracking time off, enrolling new associates, scheduling their workforce.
  • Automates enrollment both initial and annual open enrollment for our 675 associates.
  • Reporting is horrendous.
  • Doesn't handle a basic 401K plan as it should.
  • The lion's share of support staff do not understand it.
  • Oversold and underperformed.
  • ROI is debatable. We spend $11,000 per month for this service and probably gain $3,000 per month inefficiencies.
  • Tough decision to go from spending $3000 per year to $11,000 per month to automate H.R. AFter three years, one would think we would feel better about our new system. Payroll does not feel better about it. H.R does.
Really, the only benefit that it has given us insofar as compliance is the FLSA computation. Don't sense/feel any other benefit insofar as compliance is concerned? Absolutely mutilated our 401K process with our outside administrator...it's been a real embarrassment to us. Previously our accuracy was literally 99.9%. Today, not the case.
After three years, we are less efficient than we were with our old system.

Your lion share of your support staff is not as competent as our payroll person. There are a couple that has helped a ton, but most have wasted our time and hurt us as they did not understand the impact on the entire system of their changes.

I've said multiple times to our customer service rep that if Ceridian would just handle the BASICS, they could be the king in the industry. Don't try and be fancy until you can handle the BASICS.
We are in a program group throughout the nation with an estimated 25,000 employees. Most of them are not satisfied with their outsource payroll vendor. I would love to bring Ceridian to the table to promote Dayforce. Until Cerdian gets the basics, I can't do that. I believe there is a great opportunity in your industry for a solid payroll Company. Ceridian isn't there.
Very average results.
Seems to be well suited in the enrollment side of things.

Terrible in reporting, Promised 200 easy to use reports. Maybe have 2 reports that work.

Does not allow the user much flexibility in making changes. Example: We made a simple change internally to our PTO policy and spent $15,000 in professional services having it implemented/modified. With our last system (Sage), it would have taken us 15 minutes to change and cost us nothing.

Does not handle a simple 401Plan well at all. We've dumbed it down.

Ceridian Dayforce HCM Feature Ratings

Employee demographic data
3
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
2
Organizational charting
2
Organization and location management
2
Compliance data (COBRA, OSHA, etc.)
1
Pay calculation
7
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
2
Salary revision and increment management
1
Reimbursement management
1
Approval workflow
5
Balance details
1
Annual carry-forward and encashment
1
View and generate pay and benefit information
6
Update personal information
5
View job history
2
View company policy documentation
Not Rated
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
2
Multiple review frequency
1
Create succession plans/pools
1
Candidate ranking
1
Candidate search
1
Candidate development
1
New hire portal
3
Manager tracking tools
2
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
1
Performance tracking
1
Job Requisition Management
2
Company Website Posting
Not Rated
Publish to Social Media
1
Job Search Site Posting
1
Duplicate Candidate Prevention
1
Applicant Tracking
4
Notifications and Alerts
1