Great product and service.
Updated May 23, 2025

Great product and service.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Absence Management
  • People Management
  • Performance Management
  • In-recruiting (as provided by Cezanne)
  • Onboarding & Lifecycle

Overall Satisfaction with Cezanne HR

We had no HRIS, so this supported that, not only for securely storing data but also for effective reporting, which helps us make people's decisions. Additionally, there are other modules we have taken advantage of like the recruitment module which addressed the fact all of our recruitment was on spreadsheets and took away a lot of the manual tasks.

Pros

  • Implementation
  • Performance Management.
  • Core HR.

Cons

  • The onboarding module and candidate experience could be much improved.
  • The user interface, whilst improved, could be more modern.
  • Supported our headcount increase by 100 and did not need to amend the system or our processes.
  • Ensured our compliance with auditors for BSI.
  • Helped reduce turnover by over 10% due to reporting and the data we have.
  • Helped maintain our HR FTE by streamlining processes.
Some things are complicated to understand, such as the process around them or why things cannot be done. That said, support is always helpful and tries to think of solutions.
Cezanne's price point was cost-effective for our needs. It is a UK-based support time that others did not have, and the reviews were much better than others evaluated.

Do you think Cezanne HR delivers good value for the price?

Yes

Are you happy with Cezanne HR's feature set?

Yes

Did Cezanne HR live up to sales and marketing promises?

Yes

Did implementation of Cezanne HR go as expected?

Yes

Would you buy Cezanne HR again?

Yes

This is suited for organizations that are struggling with the HR admin and need something robust that will not need to be changed as you grow your headcount and when you are at a time when you need to introduce automated processes.

Cezanne HR Feature Ratings

8.3
Employee demographic data
9
Employment history
9
Workflow for transfers, promotions, pay raises, etc.
7
Payroll Management ()
Not Rated
Leave and Attendance Management ()
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
Asset Management ()
Not Rated
HR Reporting ()
Not Rated
Integration with other HR capabilities ()
Not Rated
9.0
Performance plans
9
Succession Planning ()
Not Rated
5.0
New hire portal
5
Manager tracking tools
5
8.0
Individual goal setting
8
Recruiting / ATS ()
Not Rated

Using Cezanne HR

340 - HR, Finance, IT&Dev, Operations, Contact Centre, Marketing
4 - HR Admin
HR Manager
Strategic HR
  • Efficiency
  • Customer Experience
  • Data and insights
  • Data and insights to drive efficiency or identify people concerns
  • Better recruitment and onboarding experience
Need to assess our needs vs how Cezanne HR supports those needs.

Evaluating Cezanne HR and Competitors

  • Other
It was our first system, so price was a factor and the return on investment it would bring.
More in depth evaluation of the Recruitment element - whilst this is being addressed through a change in system that Cezanne is implementing, this element did not meet our needs when we believed it would.

Cezanne HR Implementation

The team were great particularly Wanessa. They knew the system inside and out and always found work arounds to meet our needs. Whilst implementation felt slower than I would want, our expectations were on the whole met.
  • Implemented in-house
Yes - Different modules. It felt complicated but all came together.
Change management was minimal - The volume of work required was more than expected due to not having a system already in place. This resulted in a lot more manual work for us to be able to get some historic data into the system.
  • Slower responses than I would have liked
  • Not being able to speak to someone straight away

Cezanne HR Training

  • Online Training
It is never the same than in person, but the training was also the implementation so it made sense as it was broken up. It made it more cost effective.

Configuring Cezanne HR

It is probably about right, yes there is more I would love to configure and change but they always listen to feedback and often implement it.
If unsure, ask support they will always help and think of solutions if there are any.

Use the ideas forum too.
Some - we have done small customizations to the interface - To make it more us and it was easy to do.
No - we have not done any custom code

Cezanne HR Support

The support is great. They are efficient and resolve issues relatively quickly. The support opening times support our HR opening times. What would make it better is a live chat function for support or the ability to phone. Sometimes explaining an issue and going back and forth over email takes longer than a quick phone call or live chat.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support cares about my success
Quick Initial Response
Difficult to get immediate help
Is premium support a thing? If so, I am unaware of it.
I would not say exceptional, but the general support is good, yes it can be better, but we see very few problems off the back of it. The team want things to work for us and they always think of work arounds if there are any.

Using Cezanne HR

ProsCons
Like to use
Relatively simple
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The Core HR section
  • Self service
  • The submit button always gets forgotten by our people
  • Performance management is complicated
  • Form hub could be easier to use
Yes, but I don't use it

Cezanne HR Reliability

Very little downtime.
Very little downtime.
It can sometimes "blip" or be slow, particularly on a Monday morning.

Integrating Cezanne HR

Have not integrated
  • ihasco
  • Calabrio
Was difficult to do so we stopped and Cezanne supported with an adhoc report.
  • ihasco
  • Skedulo
  • Callabrio
Unsure
  • Single Signon
Unsure
Be clear before taking on the product what integration you want, what specifically you want it to do and get the right people to speak before signing up.

Relationship with Cezanne HR

They responded to everything we asked and had multiple meetings with various stakeholders.
Transition to implementation was quick.
Very professional and very friendly.
None specifically.
No, it was clear and straight forward.

Upgrading Cezanne HR

Yes - Nothing to report here, the upgrades take place on the weekend and I cannot recall there being an issue post upgrade.
  • User interface
  • Unsure what they are

Comments

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