ChangeGear Service Desk

ChangeGear Service Desk

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Score 8.0 out of 100
ChangeGear Service Desk

Overview

Recent Reviews

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Pricing

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ChangeGear Service Desk

On Premise
Per Seat per Month

ChangeGear Help Desk

On Premise

ChangeGear Change Management

On Premise

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.sunviewsoftware.com/products…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features Scorecard

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Product Details

What is ChangeGear Service Desk?

Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021).

ChangeGear Service Desk Features

  • Supported: Persona-based Dashboards
  • Supported: Single Platform with fully-integrated ITSM modules
  • Supported: Built-in ITIL Processes
  • Supported: Codeless Customizations
  • Supported: Flexible Licensing
  • Supported: SaaS or on-Premises
  • Supported: Easy to Implement with Seamless Upgrades

ChangeGear Service Desk Screenshots

Screenshot of Dashboard - DarkScreenshot of Workspace - Staff daily work spaceScreenshot of Service Catalog - End User ViewScreenshot of Incident grid sorted

ChangeGear Service Desk Integrations

  • Active Directory
  • Bomgar
  • Solarwinds
  • Sharepoint
  • SAP Crystal Reports

ChangeGear Service Desk Competitors

ChangeGear Service Desk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)40%

ChangeGear Service Desk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide

Frequently Asked Questions

Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021).

ServiceNow IT Service Management and Zendesk Support Suite are common alternatives for ChangeGear Service Desk.

The most common users of ChangeGear Service Desk are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Comparisons

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Reviews and Ratings

 (5)

Ratings

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The Configuration Management module is an extremely powerful tool. Used correctly, it allows the technology team to keep tabs on equipment, hardware, software, and even spaces.
  • The amount of detail that you can require as part of the Incident module has been key for our technicians to perform their jobs like a well oiled machine. it includes: customer histories, the different statuses available, requester/customer availability, etc.
  • The grouping/sorting options that are available are essential in organizing our workflow. Our different teams are able to work together and without duplicating efforts thanks to the options available. It allows for a walled-off garden but with easy access.
  • Not sure if this is due to our back end, but ChangeGear Service Desk can sometimes bog down. Speed can always be improved and, while version 6 has been impressive so far, slow downs are still common.
  • Browser compatibility can sometimes be hit or miss. Certain fields would not work on Chrome, so our department has required FireFox. I have not tested 6 on other browsers but hopefully the upgrade has taken care of this.
  • The communications with customers are not easy to sift through. With limited attention spans, seeing a subject line filled with 'gibberish' causes our customers to either delete or leave the message forever unread. Again, not sure if due to our implementation, but I would clean that sort of thing up.
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