CheetahMail could do better
March 16, 2017
CheetahMail could do better
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with CheetahMail
My organization is using cheetahmail to email a B2B audience. It is just being used by our department as we are the only department that sends out emails. It addresses the ability to send out emails for one of our clients.
Pros
- Simple tool. I say simple because it does what it is supposed to with very little issues. We used it to send email to a list and that is it and it worked.
- Clean interface. The interface was clean, simple and easy to use.
Cons
- Support. The support (when needed) was overseas so sometimes it was hard to reach them and sometimes hard to understand what they are saying when talking on the phone.
- Overall not a bad tool itself. Support isnt great but for impact to our business it sent email for our client and at the end of the day that is what mattered.
If we are comparing apples to apples for just sending emails, all the tools were about the same. Upload a list, code email, send email. For that they are all pretty much the same. The thing that brings Cheetahmail down is the support. The support is not bad but because they are in a different country it makes it tough to fix issues in a timely manner.
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