Item: CIENCE Sales Development (legacy)
Rating: 9
Author: Jason Work Anderson

Use Cases and Deployment Scope

CIENCE is being used by our Marketing department to supplement the work of our Sales Development representatives and reach more prospective customers, contacting leads that our primary in-house team may not get to.

Pros and Cons

Great communication. We are aware of every successful contact their phone representative makes.
Strong accountability. They want feedback on every sales opportunity to know if they can improve in the future.

Nothing comes to mind. Maybe increasing their familiarity with some of our product features to further improve their pitch?

Return on Investment

They have thus far had a positive ROI by creating a few sales opportunities per month that otherwise would not exist.

Key Insights

Do you think CIENCE Sales Development (legacy) delivers good value for the price?

Yes

Are you happy with CIENCE Sales Development (legacy)'s feature set?

Yes

Did CIENCE Sales Development (legacy) live up to sales and marketing promises?

Yes

Did implementation of CIENCE Sales Development (legacy) go as expected?

Yes

Would you buy CIENCE Sales Development (legacy) again?

Yes

Other Software Used

Dialpad Talk, Playbooks, from XANT (formerly InsideSales.com)

Usability

They are easy to work with and very organized.

Support Rating

Great communication and accessibility.

Likelihood to Recommend

They are well-suited for trying out leads in international markets as they have reps around the globe. They are very efficient at contacting old or previously inactive leads/contacts that in-house representatives may not have time for.

CIENCE offers great supplementary support to sales development

Overall Satisfaction with CIENCE