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Dialpad Ai Voice

Dialpad Ai Voice
Formerly Dialpad Talk

Overview

What is Dialpad Ai Voice?

Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…

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Recent Reviews

TrustRadius Insights

Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users …
Continue reading

Two sided sword

7 out of 10
December 29, 2023
Incentivized
I use the Dialpad Ai Voice desktop app as well as the physical phone on my desk. The business problems the Dialpad Ai Voice address is …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Message alerts (39)
    8.5
    85%
  • Call recording (38)
    8.4
    84%
  • High quality audio (41)
    8.3
    83%
  • Voicemail Transcription (40)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
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Pricing

View all pricing

Standard

$20.00

On Premise
per user/per month

Pro

$30.00

On Premise
per user/per month

Enterprise

Contact sales team

On Premise

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.9
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.9
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8
Avg 8.1

Call Management

Customized phone system settings

8.1
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.5
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

8.1
Avg 7.4
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Product Details

What is Dialpad Ai Voice?

Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.

Dialpad Ai Voice Videos

Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Ai Voice Competitors

Dialpad Ai Voice Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

RingCentral MVP, 8x8 Contact Center, and Fuze are common alternatives for Dialpad Ai Voice.

Reviewers rate Mobile app for Android highest, with a score of 8.6.

The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(427)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.

Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.

Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.

Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.

Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.

Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.

Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.

Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.

Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.

Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.

The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.

In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.

Attribute Ratings

Reviews

(1-25 of 266)
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Score 1 out of 10
Vetted Review
Verified User
Absolutely useless customer service and support in my experience. I've spent months trying to get money they automatically billed without authorisation because they take weeks to respond to emails. Then when I finally got to support I was told it was too late to request a refund even though I have evidence that I have been emailing them since September 2023 and it's now January 2024. I'd sooner recommend a string and 2 tin cans than this company.
  • Nothing
  • Customer Service
  • Response Times
  • No automatic billing after trials
  • Answer the customer service line
Based on my experience I don't think that dial pad is appropriate for anyone. The realities that you always need to contact someone at some point and when you do there is no one there to help you. You will spend weeks or even months wanting for help. As far as I can tell the only phone number that they actually answer is the one to sell you this and as soon as they know that you have signed up for it you don't even seem to get through on that number.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Dialpad Ai Voice to contact volunteers, parent/guardians, and children to check in and Dialpad makes it easy because they all are busy with work or school so they can return my calls or text messages at any time. Before when we didn't have Dialpad, we had a hard time reaching out to them because they can only reach out to us during work hours. Using Dialpad has improved our productivity on our reports.
  • Text messages
  • phone calls are great
  • can get in touch with clients and volunteers at any time
When we need to contact children that are enrolled in our program, because they are in school and sports, they're hard to get in touch with them, but now they can contact me at anytime
Score 8 out of 10
Vetted Review
Verified User
We use Dialpad Ai Voice for our internal team communications. I love that you can personalize it. I love the video calls. It is nice to see the people you are talking to. It is also nice to be able to go on DND when there are projects to work on or to get caught up on whatever may be needed.
  • Love that you can create different channels
  • Love that you can choose your hold music
  • Love that it allows you to see when someone is on the phone or in a meeting
  • Allows DND
  • I'd like it if calls did not come through when you are on a call. It only stops them if you are on DND
  • I'd like the software to be stable enough that when you are on a video call or meeting and you need to look something up, if it did not make the video lag
  • Video calls, in particular, seem to freeze for a moment, quite often
The inter office communication it allows, is amazing! The ability to create different channels for different departments for communications, is great!!! I don't understand the necessity between a video call and a Dialpad Ai Voice meeting and when it would or would not be appropriate to use one vs. the other. I would love it if you were able to have more than one person on a phone call
January 02, 2024

Dialpad Review

Tiffanie Underwood | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Dialpad as our internet-based phone system solution, both in office and remote offices. We use it for texting, voicemails, and calling.
  • I like the texting capability being direct to my extension number without having to login elsewhere
  • I like how user friendly it is in most areas
  • I like that I can save multiple voicemail options and choose which one I want to use
  • I like the auto reply text option for OOO replies
  • It does not always hold an internet connection, so calls are dropped at times.
  • I don't like how I have to login to my main web based account to update my voicemail options
  • Logging into web based account is easy, but there are multiple steps. I could be easier to access and get logged in, especially if I am already logged in at my desktop version
It works well for our purposes
January 02, 2024

Honest Review of Dialpad

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Dialpad at my company as a replacement for landline phones. We needed a product that was modern and was able to translate the conversation in real time. We have a group of project coordinators that utilize Dialpad for 8 hours of the day and a service that handles the calls after hours, so call quality and reliability is extremely important.
  • customer services responsiveness
  • Modern visual layout
  • simplicity and familiarity in phone calls and texting
  • Voice AI accuraccy
  • Plans staying consistent and not changing from signed contract
  • Ringing/ call options for all devices to work more simplistically
We deal with mitigation and disaster relief customers. Being able to accurately understand what they need in their most vulnerable moments without missing any details is essential. Having coordinators say they never received Dialpad's phone call to begin with or seeing that the conversation live text isn't translating accurately is an issue at times.
Score 10 out of 10
Vetted Review
Verified User
I use Dialpad on a daily basis and I absolutely love it. It allows me to keep track of all type of communication with my clients and team members. From the basics such as calling and messaging to Ai assistance every step of the way, channels and room meetings organized. Dialpad leveled up our game and we really appreciate how the integrations work perfectly. We do not even have to worry about taking important notes, Dialpad have us covered with transcripts and snipping tools. We tried several services and apps before but Dialpad is a one-way ticket , anyone would be amazed.
  • Transcripts of calls with Ai
  • Different lines and operators organization
  • Messaging
  • Room meetings
  • The previous call window was way better to see full screen.
  • Having the call options down below makes it uncomfortable and users need to take more steps to do thing that used to take just a click or 2.
  • I would like to adjust the left side menu a little more
Imagine you are un a meeting and you need to focus on the topic and don't want to miss a thing but taking notes distracts You. Dialpad can do that for you.

No matter who contacted a client and how, You will be able to keep track of all communication to the same person in one perfectly organized thread

If needed some Quality control, recordings are available.



January 02, 2024

Needs some help.

Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use to connect our corporate office with 50+ remote offices and we have a call center.
  • Connects all offices
  • flexibility on call flows
  • Use over the computer
  • better support staff that knows the product
  • long pauses when you dial out before it starts to ring
  • have corporate directory on handsets
  • Billing problems are a big issue
  • Reporting and getting support staff to help us report
Overall too many employees complain about some of the items I mentioned and then our finance and accounting staff finds your billing to be very hard with lots of errors. They spend too much time reviewing and approving
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it for phone calls with our clients to handle things when we are closed and busy. It helps get clients to where they need to go and helps them get their questions answered in a timely matter. With limited employees, this is very useful.
  • Great Customer Service
  • Easy to use system
  • Can use anywhere
  • Training
  • Pricing
  • function to set times to use
Well suited in areas where we don't have staff, where clients need quick responses, and when we have people out and calls need directed to certain places. Not helpful when it is detailed and there is follow up work.
January 02, 2024

Dialpad is a godsend

John McAllister | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Everyone in our office uses Dialpad Ai Voice. We all have our own phone number in addition to our main number. Own line and on our main phone line which has multiple options which will direct the call to the appropriate individual. Dialpad is a terrific tool. It allows us all to do our job more efficiently. We are able to work remotely as well as in the office. Every candidate/client is able to reach us regardless. I love being able to connect with candidates via my cell phone or my computer. Dialpad gives us the flexibility to do a better job.
  • Provides a transcript of our calls
  • Easy to use, everything is accessible with a mouse click
  • Technical support
  • It would be great to be able to attach a transcript of conversations, voicemails, and texts to a candidate/client file like Outlook allows with emails/file attachments
Using the transcript feature is a great way to document information in a candidate’s file. We don’t have to have endless back-and-forth phone calls if I’m not available to answer the phone and get the information I’m looking for. I’m able to document the candidates response to my request without a written response.
Score 10 out of 10
Vetted Review
Verified User
I use it to call customers and to contact our business partner DIRECTV to take to agents to help keep the customer's products active and programming correct.
  • Great and easy-to-read voicemail
  • It leaves a great message so my customers know that I am unable to answer their call right now.
  • Easy access to frequently dialed numbers.
  • Text for the call is easy to read and go back to if needed.
  • I can't find anything that is hard to use for my work purposes.
  • I can't think of any way to improve it now.
  • I appreciate your company and following up on this product.
I work from home, and Dailpad makes it easy and efficient to use in a home office setting. The convenience of not having to have an extra phone here at my home office is also a great feature. I am especially grateful that I don't get many spam calls on my work phone.
Score 9 out of 10
Vetted Review
Verified User
Dialpad Ai Voic was used to communicate effectively with clients through voice and text. It allows direct communication with quick responses. I was able to see real-time responses and use it to complete client's cases and concerns directly with the client in a little time. It also allowed me to keep records of correspondence.
  • connecting to customers
  • keeping records of correspondence
  • Real time response
  • Visual voicemail
  • Chatting and/o video communication with customers
  • Documents back up
I just love how I was able to keep records of correspondence with clients and text them directly with a quick response. Dialpad Ai Voic should be used for professional communication in an organization it's a great way to keep up with current technology. Customers are able to communication effective with the agency
December 29, 2023

Two sided sword

Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use the Dialpad Ai Voice desktop app as well as the physical phone on my desk. The business problems the Dialpad Ai Voice address is TEAM meeting, managing Toll free and using Dialpad Ai Voice to change names and titles.
  • Phone rings are not annoying
  • Manage name changes
  • Phone can go from desk to desk without setting up again
  • Waiting to re-purpose a number after 72 hours needs to be shorten for deleted users.
  • After Power outages phones do not work, need to unplugged and plugged back up.
  • Sometimes the desktop app dos not display incoming calls while the phone rings
When I have a last minute person being onboarded and need to re-purpose the previous user number there is a 72 hour wait period.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dialpad AI Voice has significantly streamlined our communication processes. The real-time transcription feature has been invaluable, enhancing collaboration and providing a reliable record of meetings. The AI-driven analytics offer valuable insights, and the virtual assistant integration has improved efficiency. Overall, a powerful tool for optimizing voice communication in our organization.
  • Real-Time Transcription Accuracy
  • Virtual Assistant Integration
  • Language Support and Adaptability
  • Accuracy in Noisy Environments
  • Integration with Third-Party Apps
  • Expanded Language Support
Dialpad AI Voice is well-suited for transcribing and analyzing business meetings and conferences. Its real-time transcription capabilities provide an accurate and accessible record of discussions, facilitating better collaboration and decision-making. In scenarios where conversations involve highly sensitive or confidential information, such as legal discussions or sensitive HR matters, organizations may prefer to avoid using AI transcription services to minimize potential security risks.
December 28, 2023

My Take on Dialpad !!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dialpad is great. Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm. I love how this software allows me to transfer from my computer to my mobile phone seamlessly. Sometimes the calls drop when transferring from data to cellular on active calls.
  • Transcribing the calls
  • Providing Accurate call logs
  • Easy to use
  • Providing accurate transcripts
  • No Auto-Answer option available
  • Call Timer shows inaccurate timings
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Whenever a customer or rep calls in, I am the one to answer the phone and talk to them. Our company uses Dialpad as our landline phone and any calls go through it. I am also able to go back and look at a past call with someone and read in the transcripts what we talked about in the past so I know what they might need and who they are.
  • Transcripts
  • Having all calls come to one place.
  • Having a business # and personal # in the same place.
  • The app on the cell phone
  • Call drops
  • Spam call blocking
I enjoy having all of the calls for my company going to one place so I can easily answer and look back at past calls. Having to answer a call on my cell phone through Dialpad is not a great experience. Most of the time, the call doesn't even connect, and I have to end the call and call the caller back on my computer.
December 28, 2023

Stern Team Approved

Score 10 out of 10
Vetted Review
Verified User
I love Dialpad and everything that they provides, especially the AI feature. Sometimes phone calls can last for over 30 minutes, so to research, talk, and give support, it's hard to have time to take down notes of some of the minor details. To be able to review and go back to what's said is a game changer. We also run a very scripted sales team, so we ask specific questions and then transfer the answers to our CRM. To be able to copy and paste the lead's direct response is so much better than relying on the sales rep's brief note cause they had to write it down and then type it in. This allows more meticulous notes from the phone call
  • Transcripts
  • Accuracy
  • Proof
  • Be nice to have the transcripts be transferred over via email if there were certain keywords stated
  • Transcription provided sooner
I had a phone call one that lasted 1 hr and I was driving, now I remember the key points the person said when they called me but I couldn't remember the minor details. I then went back to use the Dialpad AI transcript to get the minor details to make sure I address the leads issue
December 28, 2023

Quick Question

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Mostly we use it for the missed calls
  • Voicemail message
  • Can use it in offline hours
  • Quick assistance
  • Sometimes due to various country accents we observe issues in transcript
  • Voicemail message need some fine tuning
  • Optimization required for voicemails
It's very helpful for our offline hours as we follow us time zone. voicemail message is the most important to solve.
December 28, 2023

We love Dialpad!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I answer the phone at the law office. It is very helpful to have the transcript typed out when we need to refer to details of a conversation. It is also helpful to have it transcribing as we are talking. The integration with other applications is also awesome. I can just enter time for calls easily.
  • Integration
  • Transcript
  • Clear sound
  • Everything is great!
  • Nothing really needs to improve.
  • The whole law firm loves it.
It is wonderful because the calls are clear, they are transcribed, easily searchable, good phone records, every employee can access it, it integrates to other apps easily, it keeps a record of calls.
December 27, 2023

Dependable Tool

Melissa Moore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Dialpad has given me an effective way to make calls in an efficient manner. The application is also available on my cell phone in case I need to forward work calls. The audio is clear and reliable (both desktop and mobile). Transcription is very accurate. The analytics tab helps me to stay on track with my goals and identify any trends. Their customer service is attentive and open to feedback. Overall, everything we need.
  • Transcription
  • Analytics
  • Clear Audio
  • having a direct link to analytics from the pop out
  • call waiting (switching between or adding calls) is too hard
  • share a transcription via email or download
Great for making daily outbound calls. A little cumbersome for answering incoming calls.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
i use dialpad everyday to communicate with customers and other office employees. it has a very easy and reliable app to use. it saves and stores my contacts list and allows me to live view calls my employees are currently handling and has a great voicemail feature as well as easy to text message from
  • calling
  • admin features
  • live view
  • voicemail
  • live transcribe
  • all calls recorded
  • call waiting
i like how going on do not disturb easily allows me to see which of my csr are available for a call and transfering customers to the correct department and correct person. dialpad is easy to use compared to other apps. i also like how i as an admin am able to live monitor calls between customer and my csr
October 31, 2023

Thank God for Dialpad!

Score 10 out of 10
Vetted Review
Verified User
My company is using Dialpad Ai mainly to consolidate the multiple telcom carriers we have throughout the many locations we have across many states. We also wanted to take advantage of the more modern features and reporting capabilities.
  • Call routing
  • Analytics
  • Collaborative Communications
  • Administration
  • Visibility into the device type and MAC address for each line/user
I am able to consolidate all of the various telcom providers into one platform and heavily reduce the monthly costs by more than $2K. We are now able to take full advantage of collaborative methods, such as site to site calling without the extra long distance and international fees. Also, we now are using a full calling tree for external callers to take advantage of to get to the right people quicker. The best scenario for us is the ability for employees to use soft phones on the computers and also use Dialpad on their mobile devices, diminishing the need for company provided cell phones.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Dialpad Talk as our main phone line for our company, as well as for a direct line between coworkers. Not only is it incredibly useful to have our phone lines on our computers, meaning that we can transport direct lines between offices, homes, and vacations, but it is also useful in being able to contact therapists directly during sessions in a discreet way that does not interrupt client sessions. It is also useful to have a "paper trail" of calls, as it makes retrieval of past calls easier than traditional call logs. Dialpad Talk has prevented lost information many times for our company and has helped us improve our client care!
  • Direct text messaging between users
  • Text-format voicemails to offer a preview of what the call contains
  • Ease of contact storing
  • Easy recall of past, unsaved numbers
  • Text-format voicemails (which I believe are still in beta mode) sometimes are not clear and result in muddy reliance on what has been said in the voicemail
  • I genuinely have no other recommendations or complaints
Dialpad Talk provides an opportunity for ease of linking between coworkers, with a discreet messaging system and options for users to belong to multiple phone numbers. It is also very customizable, allowing for different working hours each day, as well as offering a do not disturb button that can be triggered independently by the user.
Alan Blair | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Dialpad Ai Voice is used for communications with customers, which may include text messaging, call tracking, and voice mail storage and review for confirmation of conversational agreements and confirmation of service parameters, contract agreements and need ideas. Other functions of Dialpad Ai Voice have not yet been utilized, but will be in the near future.
  • Conversation recording
  • Voice mail recording
  • Messageing
  • Call answer delays
  • Call connection to cellular devices
Dialpad Ai Voice met all the requirements for the services I needed at that time of purchase, as well as room to expand on the services I feel are needed in the future. For the cost, I feel that Dialpad Ai Voice is the best value in digital AI based voice services that I could find.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Dialpad Ai Voice to transcribe all of my customer calls and virtual meetings. <br><br>The problem that it addresses is not having to go back and listen to recorded calls to find important details <br>from the conversation. With Ai I can quickly locate the part of the conversation that I need.
  • transcribes the whole conversation for me
I used to have to go back and listen to recorded calls to find important details about the conversation such as account numbers or dosages and frequency of medication that my client takes.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Dialpad Ai Voice is used to quickly consider how a call went and what was talked about. It can be used to review not only call content but also used to judge sentiment. Sometimes, Dialpad Ai Voice can misread the a word on the call, but most times it gets the right wording. This is especially helpful for debriefing a call or documenting what a customer said.
  • provide call transcripts
  • provide call sentiment
  • offer material for training purposes
  • more exact documentation of what is said
  • visual representations of data
  • AI prompted responses that offer insight into data or longer trends
Great for kick-off calls, training calls, and more. Maybe not so great for 1:1 calls where you can cover a vast stretch of topics and don't need to see breakdown of everything.
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