Dialpad Connect

We use Dialpad Connect for phone calls and text messaging with our clients. We also use Dialpad Meetings internally. While we've used other systems in the past, Dialpad's recording and summarization capabilities have helped closed internal loops and improved communication. These were upgrades, we assumed it would increase our costs but would be worth it for better coordination. But it actually cost less to switch to Dialpad and take advantage of these features than to stay with the basic package at our old provider.

GoTo Connect and Quo

We have a team spread across two sides of the country - California and Pennsylvania. We have several people responsible for our phones throughout the day. Dialpad Connect allows us to monitor and answer the phones throughout the day without interruptions that may be caused by timezone differences or shift changes. We can communicate seamlessly with our members and team members without having to use multiple programs.

so much more functionality than with our physical cisco system. the update to cloud VoIP was crucial and Dialpad fit the bill.

Guardian by Spectrum Labs

We are Contact Centre BPO and Dialpad Connect provides the core telephony services for our business.
Dialpad Connect has allowed our business to transition to a cloud environment, provide AI Transcription & Sentiment Analysis, provide enhanced analytics and deliver a comprehensive API service for our business. Dialpad Connect seamlessly integrates with our Call Management Tool.
We have over 400 clients across the APAC region, each with bespoke requirments. We have implemented a contact centre per client, making us a very complex implementation, each client has custom routing rules and configurations.

NiCE CXone Mpower and Genesys Cloud CX

Dialpad Connect gives every employee a phone number that can be used to connect to customers and other employees. It replaced our landlines.