Great Features for Great Value
Use Cases and Deployment Scope
We use Dialpad Connect for phone calls and text messaging with our clients. We also use Dialpad Meetings internally. While we've used other systems in the past, Dialpad's recording and summarization capabilities have helped closed internal loops and improved communication. These were upgrades, we assumed it would increase our costs but would be worth it for better coordination. But it actually cost less to switch to Dialpad and take advantage of these features than to stay with the basic package at our old provider.
Pros
- Call recordings
- Easy to use, visually pleasing interface
- AI call summaries
- Good pre-built Zapier integrations
- Accessible, quick support team
Cons
- On the administrative side, the Company, Office, and Department rules overlap a lot and can be a bit confusing.
- There could have been more transparency in SMS pricing.
Return on Investment
- Reduced miscommunication
Usability
Alternatives Considered
GoTo Connect and Quo
