Poor results for a US outbound campaign
July 06, 2022

Poor results for a US outbound campaign

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with CIENCE

We (Euformatics) hired CIENCE to deliver qualified leads in the area of clinical labs and hospitals in the US for genomic data analysis software. Everything seemed fine in the beginning when ramping up their knowledge about our offering even though the onboarding took longer than we were told during the sales process. Once the actual outreach started we saw very few results, only a few meetings over the course of 4 months, and costs of more than $20k. It was quite frustrating to listen to their explanations every 2 weeks during our calls about how we are just where we should be in terms of metrics (open rate of emails, connection rate on calls, etc.) even though the actual deliverables (qualified meetings) were not produced. During the sales process, their representative talked about getting 10-12 qualified meetings per month. The reality was 0.5 per month. So the gap between promises and reality was just too high.
  • Their own internal sales process to close new customers
  • Their ability to perform according to expectations and promises during the sales process
  • The negative impact of the investment needed for the 4-month pilot project that failed completely

Do you think CIENCE Sales Development (legacy) delivers good value for the price?


Are you happy with CIENCE Sales Development (legacy)'s feature set?


Did CIENCE Sales Development (legacy) live up to sales and marketing promises?


Did implementation of CIENCE Sales Development (legacy) go as expected?


Would you buy CIENCE Sales Development (legacy) again?


If you are targeting the healthcare sector with your offering I cannot recommend working with CIENCE based on our experience.

CIENCE Sales Development (legacy) Feature Ratings

Evaluating CIENCE and Competitors

  • Product Reputation
We read some online reviews which indicated that the service could be useful. But it did not turn out that way in our case.