Terrible Experience
June 06, 2022

Terrible Experience

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with CIENCE

We are launching a new company and product offering free services to build our customer base. Cience was hired to help recruit companies who would like our free service. This was an "easy conversion" according to their team as the initial product offering was FREE. They were to get us leads and appointments so that we could complete the signup.
  • They made it to MOST of our regularly scheduled status meetings
  • We had ZERO conversions
  • Three very poor quality meetings. One of which had no idea who we were.
  • No accountability for the poor performance
  • No recommendations for how they could improve
  • Terrible waste of money. Just starting out we want to use our funds the most effective we can. This had ZERO ROI and was a waste of time.
  • They ask for a three-month upfront payment and gave us nothing back. While this is the risk we take with no guarantees, you would expect a reputable business to offer something for a performance so poor. A free month to try and make things right by providing a few leads, or some small amount of refund, something. Their response was to tell us they did nothing wrong and they would not even consider anything.
  • The good reviews from this company are baffling to me. I reviewed them before starting and felt they must be reputable. The truth is the onboarding process took 30 days even though we provided them with everything before it started. They charge for this ramp-up time even though nothing of substance is happening.
  • Within two weeks of the campaign starting our Cience team had lost over half of its original members due to attrition. 3 out of 5 of their members left the company

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I would rate zero if possible. We have a very simple, easy-to-understand offering. Nothing complex or nuanced. Free offering to get started. Yet we still got nothing. Hard to imagine a situation more straightforward and simple than ours, so I can't imagine this having a positive rate of return for any situation.

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