Cin7 looked good on paper initially but left us disappointed after 2 years
September 28, 2019

Cin7 looked good on paper initially but left us disappointed after 2 years

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cin7

Cin7 is used across our whole organization for inventory management. Cin7 offers a competitively priced solution for cloud-based inventory management with integrated point of sale software. Additionally, they offer add-on integrations such an online B2B customer portal that syncs with current inventory levels. We chose Cin7 because their software was suited for a wholesale business with a mix of walk-in customers and online customers. We can also take orders remotely at trade shows while keeping our inventory accurate. Finally, Cin7 allows flexibility through custom fields to fit different businesses without having to pay for a fully custom solution.
  • Cin7 offers cloud-based inventory management software that can be accessed from any location and any computer.
  • Cin7 updates regularly so the software stays up to date with modern practices.
  • Cin7 offers a free trial run so a company can test to see if the software is right for the business.
  • Cin7 offers custom fields and will add individual customization to allow flexibility for each business.
  • Cin7 offers add-ons and integrations. We used their integration with BigCommerce to import invoices and keep our inventory accurate.
  • Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
  • Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
  • We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.
  • Cin7 reduced the number of errors in our invoices and allowed us to expedite the checkout process via POS software.
  • Cin7 helped us to maintain an accurate inventory and sync our inventory across different locations.
  • Cin7 helped us to accurately forecast for purchasing decisions.
  • Cin7 increased their pricing 1 year into using the software.
As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
Cin7 onboarding support was lacking because of poor communication and slow response times. Customer support is mainly provided by creating tickets that take about 1 day to receive a reply. Our company did not opt to pay for a higher level of phone support. There is a limited online guide for questions. Often times we could not find the answer to complicated situations in the online guide and felt frustrated with the level of support.

Do you think Cin7 delivers good value for the price?

Not sure

Are you happy with Cin7's feature set?

Yes

Did Cin7 live up to sales and marketing promises?

No

Did implementation of Cin7 go as expected?

No

Would you buy Cin7 again?

No

Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.