#1 most frequent
United States of America
40.6%240 installations of 591
What is Cin7 Omni?
Cin7, headqduartered in Auckland, aims to make complex retail and wholesale simple with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 allows users to manage sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using third party logistics (3PL) interface and electronic data interchange (EDI), catering for businesses increasing trend to sell globally.
Categories & Use Cases
Videos
Who Buys & Uses Cin7 Omni
#2 most frequent
Australia
35.0%207 installations of 591
#3 most frequent
Canada
6.6%39 installations of 591
Despite some changes, Cin7 still delivers for us
Pros
- Powerful reporting that can be customized to fit your needs.
- Tons of integrations that help you get up and running quickly.
Cons
- They are limiting customization to help consolidate their code base, which has made some of our integrations much harder.
- The monthly price has gone up twice since we started using it based on features we don't need.
Return on Investment
- Improved inventory accuracy across all channels.
- Sales gains from always showing products as in stock.
Alternatives Considered
Stitch Labs, Brightpearl, QuickBooks Online, SkuVault and Skubana
Other Software Used
ShipStation, Asana, ResellerRatings, OptinMonster, BigCommerce, Basecamp, Dropbox Business, Drip Ecommerce CRM
Cin7 looked good on paper initially but left us disappointed after 2 years
Pros
- Cin7 offers cloud-based inventory management software that can be accessed from any location and any computer.
- Cin7 updates regularly so the software stays up to date with modern practices.
- Cin7 offers a free trial run so a company can test to see if the software is right for the business.
- Cin7 offers custom fields and will add individual customization to allow flexibility for each business.
- Cin7 offers add-ons and integrations. We used their integration with BigCommerce to import invoices and keep our inventory accurate.
Cons
- Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
- Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
- We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.
Return on Investment
- Cin7 reduced the number of errors in our invoices and allowed us to expedite the checkout process via POS software.
- Cin7 helped us to maintain an accurate inventory and sync our inventory across different locations.
- Cin7 helped us to accurately forecast for purchasing decisions.
- Cin7 increased their pricing 1 year into using the software.
Alternatives Considered
Fishbowl Warehouse (FBW), TradeGecko, Vend and OMS Office Master System
Other Software Used
OMS Office Master System