Despite some changes, Cin7 still delivers for us
January 23, 2020

Despite some changes, Cin7 still delivers for us

Charles Combs | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cin7

Cin7 is the inventory hub for our omnichannel business. Everything flows in and out of Cin7, regardless of the selling channel, and it has made our online inventory much easier to handle and more accurate. All of our teams have access, which means everyone can run the reports they need to make decisions and there is no waiting.
  • Powerful reporting that can be customized to fit your needs.
  • Tons of integrations that help you get up and running quickly.
  • They are limiting customization to help consolidate their code base, which has made some of our integrations much harder.
  • The monthly price has gone up twice since we started using it based on features we don't need.
  • Improved inventory accuracy across all channels.
  • Sales gains from always showing products as in stock.
We considered a number of alternatives to Cin7, but it eventually won out based on price and the ability to customize to our needs at the time. Now that the price has gone up twice and they are doing less customizations to their integrations, we feel the value isn't quite as strong as it was when we first made our decision. That said, Cin7 still does a very good job for us.
The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.

Do you think Cin7 delivers good value for the price?

Yes

Are you happy with Cin7's feature set?

Yes

Did Cin7 live up to sales and marketing promises?

Yes

Did implementation of Cin7 go as expected?

Yes

Would you buy Cin7 again?

Yes

If you're looking for an all-in-one solution for CRM, Sales, POs, and Inventory, then you should absolutely consider Cin7. Their support team is always very helpful, going so far as to have team conference calls to solve any problems.