CiraSync - Cloud Sync for Office in the Cloud
April 30, 2020

CiraSync - Cloud Sync for Office in the Cloud

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CiraSync

We use CiraSync to maintain a centralized contact list on users' smartphones. CiraSync is connected to our Office 365 account and it syncs selected contact data into each user's Exchange contacts folder overnight. Outlook on the user's smartphone is used to copy contacts to the phone's contact list.

Our process is like this: we update a contact in Active Directory, AzureAD synchronizes user data to O365, and CiraSync runs overnight to merge the contact information into the user's Outlook contacts, once that is done, Outlook updates the contacts on the phone. Outlook does not impact personal contacts on the phone.

CiraSync has two big advantages in this arrangement. The app is part of our O365 setup and as such we can easily give it permission to access the user's contacts folder. And because the synchronization is automated we no longer have to manually copy contact lists onto phones or deal with aftermarket products such as Touchbase. Also, since we have moved the main contact source to AD, the phones, AD, and the Global Address List are now consistent. After this, we modified a simple ASP page to serve as a company phone list.

CiraSync has lots of other synchronization features, such as calendars and public folders which might be useful in some settings. We found that copying resource calendars into the users' mailboxes was confusing, so when the Outlook client started giving access to resource calendars we removed those from CiraSync and use Outlook instead.
  • Copying contacts into Office 365 user mailboxes
  • Avoiding manual contact updates
  • Reasonable price point
  • Its features are surprisingly missing in Office 365, danger of being consumed.
  • Would be great to operate against O365 Sharepoint sites!
  • We get far fewer calls about contacts being out of date.
  • We save time for directly assisting our colleagues with other tasks.
We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
It's a cloud app so the app does not have phone support. However the email support has been fine.

Do you think CiraSync delivers good value for the price?

Yes

Are you happy with CiraSync's feature set?

Yes

Did CiraSync live up to sales and marketing promises?

Yes

Did implementation of CiraSync go as expected?

Yes

Would you buy CiraSync again?

Yes

CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.
It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.