Cisco Catalyst 9800 Series Wireless Controllers Feedback
October 14, 2025

Cisco Catalyst 9800 Series Wireless Controllers Feedback

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Cisco Catalyst 9800-L Wireless Controller

Overall Satisfaction with Cisco Catalyst 9800 Series Wireless Controllers

We use Cisco Catalyst 9800 Series Wireless Controllers at one of our site. It supports WiFi 6 and all catalyst Access points. It supports ISSU It comes with more security features and has lot more capabilities than traditional Aironet WLC.

Pros

  • WiFi6
  • ISSU
  • Troubleshooting

Cons

  • Managing via Catalyst Centre
  • Great Wifi experience as end user.
  • Minimum downtime with ISSU Upgrade
Multiple VLANs under same SSID; micro segmentation.
Never had any performance related issues
Available when it is needed.
Easy to manage.
Our Aironet WLC were end of life and Cisco Catalyst 9800 Series Wireless Controllers were suitable replacement

Do you think Cisco Catalyst 9800 Series Wireless Controllers delivers good value for the price?

No

Are you happy with Cisco Catalyst 9800 Series Wireless Controllers's feature set?

Yes

Did Cisco Catalyst 9800 Series Wireless Controllers live up to sales and marketing promises?

Yes

Did implementation of Cisco Catalyst 9800 Series Wireless Controllers go as expected?

Yes

Would you buy Cisco Catalyst 9800 Series Wireless Controllers again?

Yes

Cisco Catalyst Center, Cisco Secure Network Analytics, Cisco Prime LAN Management (discontinued)
With ISSU, we can do upgrades with minimum or no network downtime.

Cisco Catalyst 9800 Series Wireless Controllers Feature Ratings

Wireless LAN
9.0
Zero-Touch Provisioning
9
WLAN Performance Monitoring
9
Topology Maps
9
Layer 7 Visibility
9
Power over Ethernet Support
9
Wireless Security
9

Using Cisco Catalyst 9800 Series Wireless Controllers

3 - Network Engineers
  • Roaming
  • iPSK and MPSK
  • Identify Rogue APs in the environment
User Friendly GUI interface for management

Cisco Catalyst 9800 Series Wireless Controllers Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No due to cost reasons.
When we had issue with Cisco WiFi Handset voice issue, TAC engineer was able to troubleshoot and identify cause of the issue. Issue resolved after making changes to WLC SSID settings.
TAC Support with Cisco Catalyst 9800 Series Wireless Controllers has been always great

Comments

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