Cisco Desk Series Review
June 10, 2024

Cisco Desk Series Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Cisco Desk

Overall Satisfaction with Cisco Desk Series

These are the desk phones that we have laid out at everyone's desks between our corporate offices, our nuclear pharmacies, our distribution centers. They're placed in areas of importance, especially when it comes to our nuclear areas. There has to be a dedicated phone within there that could reach out in case anything was to happen. So that way we can get emergency services in. So it's way of being able to do business as well as making sure that everyone building is still safe so that way they can still call out for emergency services.

Pros

  • It gives the added function of having multiple lines we can set up called pickup groups or music on hold, so that way it best suits whatever facilities need to have. We can set that up and it works for them on different types of phones. We also have, since Covid, everyone has gone home to work from home and we have our knock who needs to reach out in case of anything. So they needed to have VPN capabilities. So our older models of the 7942s have VPN capabilities for them to be able to also work from home.

Cons

  • The handset switch breaks very easily, especially the amount of times picking up and putting down the phone. And if you get off of a really bad call that anger hangup does not do well.
  • It hasn't really had any positive or negative reflects it's been what it is and that's what we roll with.
We also have Zoom softphone that we use. We also have our Cisco IP communicators, which act as just a softphone of that desk phone, but we have Zoom, and we used to have Skype for Business. So those are the ones that we've dealt with in the past. I'd rather have Cisco over the other two. We already had the licenses for it, and we're already paying for it, so it's an added expense to use another company like Zoom before it was Skype for Business, now it's Teams. So we're AP for it, we have the licenses, let's use it. I like to save money. That's my motto.

Do you think Cisco Desk Series delivers good value for the price?

No

Are you happy with Cisco Desk Series's feature set?

Yes

Did Cisco Desk Series live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Desk Series go as expected?

Yes

Would you buy Cisco Desk Series again?

Yes

Where it's well suited, I kind of covered this earlier with our different areas, being able to call out to emergency services, be able to accept phone calls from all the different patients that need to have their medications. And with some of the medications it has an hour from compounding to delivering before it expires. So having that desk phone is very key to making sure patients are getting their needed medications or it's not so suited. I don't think that there really is a place where it's not suited because you need a phone to be able to do business.

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