A pretty good phone
November 20, 2019

A pretty good phone

Samuel Hadid | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Cisco IP Phone 8800 Series

Overall Satisfaction with Cisco IP Phone 8800 Series

Cisco IP Phone 8800 is used for telecommunication purposes in the company, runs perfectly on Windows 10. Some services are controlled through a console which reliefs a bit the old ways to manage telecommunication devices or networks. Signal is clear and connections are fast enough for large enterprises. Set up is also pretty simple for end users once the backend work is completed.

Pros

  • Flawless connection
  • Simple mgmt.
  • Simple set up

Cons

  • Integration with other services
  • Refresh options
  • Some intrusive features
  • Outages could arise from improper configuration in the central mgmt. console - Few small impacts
  • Outages take a lot of effort time
  • System refresh options cause delays in joining meetings/calls
Cisco IP Phone 8800 Series is, in my opinion, way more user-friendly than Avaya options. They probably share a lot of features but it feels like the overall layout is difficult to navigate through. Not sure how well an option is better suited than the other for small or large scale implementations though they work fine for most large-scale companies.
Customer service was always very polite and attentive, also support would always be available to help and work through outages/incidents that appeared. I wasn't totally involved in incident response procedures but in general service was always steady and resumed quickly in case of outages. In total time I've used it I've known of 3 outages.

Do you think Cisco IP Phones delivers good value for the price?

Not sure

Are you happy with Cisco IP Phones's feature set?

Yes

Did Cisco IP Phones live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco IP Phones go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco IP Phones again?

Yes

Cisco IP Phone 8800 Series and other versions work pretty good for large-scale architectures, probably for small environments too. Works almost exactly as a physical Cisco desk phone, though you obviously have some extended configuration options. A good feature is that most ring tones are kept from old versions (including physical phones) that gives it a retro feeling.

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