Cisco Room Series Review
Updated June 11, 2024

Cisco Room Series Review

Bob Fitzgerald | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Cisco Room Bar Pro

Overall Satisfaction with Cisco Room Series

How we use it is since Covid, we have used it to bring the company together as everyone works from home. Our particular business unit within the company as a whole has always been very video integrated. So even before we were acquired, all the sales and support groups heavily used Cisco telepresence for keeping in touch with each other. I work at quite a distance from our home office, so I have always telecommuted and we use it to address the problem of people just being separate, not being in the office anymore. It's a really big help for us to stay connected. We also use it quite a bit for our post-sale technical support where we can join on video and it's as if we're onsite to help address any problems that they might be having.

Pros

  • Audio is particularly good with the Babble labs integration. There's always a nice clear audio signal both to and from the customer or to our other peers within the company. In addition, the video quality is excellent. There's a variety of camera options for all these products to range anywhere from a small huddle room to quite large auditoriums, but still get very near closeups of any participant.

Cons

  • Perhaps any downside I might see is not necessarily with this product, it's more interoperability with other products. And I think these are all roadmap items that are being addressed. For instance, when you're in a Cisco meeting, it's not as feature rich as it might be as if you joined from a computer. However, as I said, these seem to be roadmap items which are coming along soon. Things like integration with the text or chat rather in a meeting, and also whiteboard integration.
  • I would say return on investment is very high. As I said, it keeps us interconnected with each other and also is used in terms of our support processes with our customers and partners. So yes, it's worth every penny.
As a distributor, I don't really have the option to not choose this product, but I've used other vendors' products. They haven't seemed as well built in my opinion. And so I'd say the quality overall of the Cisco products is, I don't think it's matched.
As far as usability, I would also rate it a 10, but perhaps I am very familiar with the interfaces and how to use it. So it comes very naturally and easily to me. From a beginner standpoint, it's provided, it has been integrated properly through say control hub with calendar integration. Also very easy with one button to touch, one button to push conference joining.

Do you think Cisco Room Series delivers good value for the price?

Yes

Are you happy with Cisco Room Series's feature set?

Yes

Did Cisco Room Series live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Room Series go as expected?

Yes

Would you buy Cisco Room Series again?

Yes

Very well suited: integrated solutions with boardrooms, classrooms, huddle spaces, anywhere that requires more elaborate integrations with other products such as third party control systems. And perhaps the only part that wouldn't be as appropriate would be portability. There's not a lot of portable solutions in the portfolio.

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