Best Video Collaboration Solution Available - Cisco Spark Room Series
Updated October 20, 2020

Best Video Collaboration Solution Available - Cisco Spark Room Series

Brian Munn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Spark Room Kit

Overall Satisfaction with Cisco Webex Room Series

I was first introduced to Cisco Spark Room kits during the Cisco Live 2017. We purchased our first unit about a month later. This was set up for one of our smaller remote office around 10 people. The technology built into this unit is amazing and setup was a breeze. We have multiple other models of Cisco Telepresence systems and by far this has been the best unit Cisco has developed. Video conferencing is becoming essential to the way we do business. With many teams and remote offices this is a way to bring everyone together to collaborate on ideas and solutions.
  • The Cisco Spark Room series has many new technologies that make this unit well worth the purchase. The auto room framing feature makes manual zoom and focus a thing of the past. The unit will auto zoom and pan to frame the screen around a single person in a conference room or zoom out and capture the whole room if there are multiple people in the conference. The Cisco Spark Room series also has an active speaker tracking system that will track users in the room and pan and zoom when that person is speaking.
  • The Cisco Spark Room series units can be cloud or on-premise registered taking advantage of whichever platform best suits your needs and current investments.
  • When the Cisco Spark Room series units are attached to 4K TVs or monitors you get the best possible resolution for video viewing with crystal clear presentations.
  • Cost may be only con that I can see when cloud registered. I believe the average subscription cost is around $99 per month and depending on how often the device gets used this can extend your ROI.
  • Being able to hold a video conference has reduced the overall travel within our company. This has kept costs down and productivity up.
  • Cisco Spark Room series has made collaboration very easy and an effective business solution for our company. Meetings can be scheduled easily or adhoc allowing our users to get answers or collaborate on solutions much quicker than ever before.
  • When used with Cisco WebEx we can now have remote users that are traveling or at a remote jobsite join a video conference from their smartphones giving us a much wider reach into our work environment than ever before.
In my opinion Microsoft and Polycom are entry level video conferencing solutions. Their overall cost may be cheaper but you are getting what you paid for. They seem to be designed for the small business needs and don't offer a seamless collaboration experience. If keeping it simple for your users and providing a complete collaboration experience is your goal the Cisco Spark Room series video units are hands down the best solution available.
Cisco has always had great support for all of their products. The support engineers are very knowledgeable about the products and services they support. Cisco has teams of support engineers for specific areas. The engineers that support the WebEx Room Series units focus on this and other products that fall within the same category.
The user interface is very easy to navigate and very intuitive

Do you think Cisco Room Series delivers good value for the price?


Are you happy with Cisco Room Series's feature set?


Did Cisco Room Series live up to sales and marketing promises?


Did implementation of Cisco Room Series go as expected?


Would you buy Cisco Room Series again?


Cisco Spark Room series is one of the best video conferencing units I have used for any company looking for a video conferencing solution. For any company that has an investment in Cisco Call manager these units are a natural fit and can extend your collaboration solution.

For smaller companies the cost may be prohibitive. To utilize Cisco Spark room series you would need to cloud register or regsiter on-prem and the infrastructure or cloud costs can be cost prohibitive.

Cisco Webex Experience

The easy of use is the one benefit that is easy to measure. Users can walk into the room and start a meeting without having to know anything about the system. The touch panel is easy to navigate and use.
We utilize Cisco Unified Communications, WebEx Cloud and the full Cisco Telepresense portfolio to provide a seamless user experience for any of their meeting and messaging needs.
The system is easy to use for video meetings, audio calls or any combination. Very easy for user to navigate and manage. Great product for any organization.

Using Cisco Webex Room Series

Project management, administration, HR, IT
3 - Our IT group support Cisco WebEx Room Series. A knowledge of our Cisco Unified Communications products is needed to support the WebEx Room Series units as they fully integrate into the Unified Communications platform.
  • Reduce travel between field offices
  • Provide a great meeting experience with video and presentation
  • Bring remote teams together
We are very satisfied with the Cisco WebEx Room series units. They have proven to be a valued part of our overall communications platform.

Evaluating Cisco Webex Room Series and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Analyst Reports
  • Third-party Reviews
Product features and usability would be the key decision factors. If our end users cannot easily use the product it will fail.
I don't think we would.

Cisco Webex Room Series Implementation

Very easy to implement. Integration into our Unified Communications platform was simple and quick.
Change management was minimal

Cisco Webex Room Series Training

Yes it was easy to lean without training. If you have any experience with other Cisco UC products it will be very easy to learn to use.

Configuring Cisco Webex Room Series

Seems to be just right.
No - we have not done any customization to the interface
No - we have not done any custom code

Cisco Webex Room Series Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - The premiums support provides security and feature updates for the product.

Using Cisco Webex Room Series

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • placing calls
  • Starting meetings
  • Sharing a presentation

Cisco Webex Room Series Reliability

The product and backend systems are designed to scale from small to very large organization seamlessly and easily
Once the order was place we received very quickly
Great product with a great user experience

Integrating Cisco Webex Room Series

  • Cisco Unified Communications
  • Cisco WebEx Cloud
Full integration into each.

Relationship with Cisco

We have a very good relationship with Cisco and they were great to work with. Questions were answered quickly and with detail.
They have answered questions timely and provided information on new features as they are released.

Upgrading Cisco Webex Room Series

Yes - Upgrades are very smooth and easy to perform. The only unexpected impact would be UI changes if any.