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Best VoIP PBX
December 18, 2021

Best VoIP PBX

mandeep singh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco VoIP PBX

Cisco VoIP PBX is also known as Cisco unified communication manager is basically a server, that is used for Cisco endpoint like Cisco IP phone, Cisco voice gateway, etc. This PBX helps us to process the call and route the call. We manage the Cisco VoIP PBX of one of our clients, their PBX has lots of functions, like providing conference to Cisco phone, transfer of call, Adhoc conference, and lots of other functions. In our organization, we help our clients when they face any Cisco phone-related issue.
  • Handles endpoint properly, like Cisco phone, voice gateway, etc.
  • It's scalable, users can be added in the future, use the internet for calling instead of a traditional analog line.
  • Good voice quality, easy to use.
  • As I have been working on Cisco VoIP PBX for the last 6 years, whenever there is any slackness, Cisco corrects it by bringing the next version of the product.
  • The only thing I believe can be improved is the log structure, while troubleshooting the issue, logs are a little cryptic, they take a little bit more time to go through.
  • It's scalable.
  • Third party devices can be integrated with it.
  • Internal calling without paying call changes.
  • Positive impact is users are happy with service provided by Cisco VoIP PBX.
  • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
I have used Avaya VoIP PBX, but I don't see that is being used more nowadays, because Cisco has been upgrading their VoIP PBX with enhanced features. Can not say Avaya VoIP PBX is bad, but if I compare Cisco VoIP PBX with Avaya VoIP PBX, I feel Cisco VoIP PBX would have the upper hand.

Do you think Cisco VoIP PBX delivers good value for the price?

Yes

Are you happy with Cisco VoIP PBX's feature set?

Yes

Did Cisco VoIP PBX live up to sales and marketing promises?

Yes

Did implementation of Cisco VoIP PBX go as expected?

Yes

Would you buy Cisco VoIP PBX again?

Yes

Cisco VoIP PBX would be suitable for companies that have multiple branches, and employees sitting in different branches of the same company can communicate to each other using Cisco phone over the internet, and this company doesn't have to pay any call charges as the company's internet is being used for calling purposes. I believe companies that are not that big and have fewer employees should not use this.