Clarizen - A PMO's Best Friend
Updated November 11, 2015

Clarizen - A PMO's Best Friend

Sean Woods, PMP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Clarizen

Clarizen is currently being utilized by the Tulare County Information and Communications Technology Departments PMO for project management. When we made the selection and subsequent move to Clarizen we were using Sciforma (PSNext) which held many problems that needed to be solved. For example:

  • A lack of project metrics, which led to “guesswork” on behalf of
    project managers and the PMO
  • Weak or non-existent effort data, which made it impossible to accurately
    track time spent on projects
  • An absence of work notes -- the PMO had no idea what was going on
    outside of weekly project meetings
  • Sciforma was only being used by PMO staff and not by project teams
  • Resource Utilization, Considering prior to using Clarizen resource utilization was guesswork on the part of the Project Manager I would have to say having any realistic visibility much less the excellent level Clarizen provides is only to be said as exceptional.
  • Clarizen API, We made heavy use of the API integrating Clarizen with two core systems already in use at TCiCT. We integrated actual effort with Service-Now and our homegrown time management software.
  • Project Reporting, Clarizen provides an excellent built in reporting tool that as of late is only getting better with the ability to create custom dashboards directly through the software. Providing management with well laid out project metric data is as important as keeping your project on schedule.
  • Honestly I am so impressed with what Clarizen can do I haven't had time to stop and think about what it doesn't. If I had to pick something I would say it could provide a graphical interface for simple workflow rules.
  • This question is best asked to a private sector user.
  • Workfront,Microsoft Project,ProjectManager.com
There were several others I reviewed that I can no longer remember but none of them compared to Clarizen when it came to flexibility. Many factors sold us on Clarizen but most importantly it was that Clarizen was capable of wrapping itself around our existing processes instead of us changing to to meet the software tool. With that said, we are now looking at changing some of our processes due to the fact that Clarizen is such a powerful tool!

I have had the pleasure of seeing Clarizen implemented in many different ways by many different organizations. I attended an event where we received presentations from a few organizations and I was blown away at the vast differences in implementations. Clarizen is not a one size fits all. Clarizen is a "How can we fit you" company. There is one key question to ask during a selection process. What are my requirements? Clarizen will meet them, will others? Here were our key requirements (I fully expect yours to be different):


  • Robust API tool set to connect with existing technologies
  • Versatile in order to fit in the “middle” of TCiCT’s environment
  • Capture project metrics – particularly effort/time tracking
  • Give PMO insights into project costs and actual resource utilization
  • Store and organize work notes
  • Enable ongoing, real-time project visibility
  • Accessible by all necessary team members, not just PMO staff
  • User friendly to avoid triggering change management issues

Clarizen One Feature Ratings

Task Management
9
Resource Management
9
Gantt Charts
8
Scheduling
9
Workflow Automation
9
Team Collaboration
9
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
9
Email integration
9
Mobile Access
9
Timesheet Tracking
9
Change request and Case Management
8
Budget and Expense Management
8

Using Clarizen

Clarizen is extremely user friendly, I didn't give it a 10 because to truly configure the system to conform to your organizations processes requires a bit more education. This is not a negative mark.