Dynamic Fundraising Platform with Exceptional Customer Service
February 22, 2019

Dynamic Fundraising Platform with Exceptional Customer Service

Corinne Plummer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Classy

Much of the fundraising for our organization is event-based - we use Classy as the platform for event registration, as well as online fundraising tied to those events. Classy allows us to process all pre-event registration in one place, and gives our event attendees an opportunity to raise funds above and beyond the registration fee.

Pros

  • Classy's customer support team is exceptional - someone is always available to help answer questions or solve problems.
  • The customization that is available when setting up an event on Classy allows us to achieve the "look" we are after for each of our events.
  • The reporting functions on Classy allow us capture and analyze data on our event attendees, supporters, and transactions.

Cons

  • Our supporters have experienced a bit of a learning curve getting accustomed to Classy - we hope that our supporters would find Classy to be as user-friendly as we (as administrators) do.
  • Classy is constantly looking for ways to update/advance (which is great), but some updates seem to "fix" issues that were never broken for us, and simply cause confusion.
  • We would love to see the ability to customize the functions of the site a bit more to fit our needs - some of our events come with unique circumstances, and much of the functionality is one-size-fits-all.
  • Classy has provided a more dynamic way for our supporters to raise additional funds.
  • Classy has allowed us better access to records on our event attendees and their donors.
  • Classy has made event registration more effective for us (as a staff).
NOTE: The platform we used prior to Classy was actually FrontStream-Firstgiving (not Panorama), but that was not listed. Classy is a much more dynamic platform, allowing us to take advantage of all that online registration and fundraising has to offer.
Classy is a great platform for an organization that hosts multiple large-scale events throughout the year. The platform provides a convenient way for supporters to register and raise funds online.

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