Not ready for Prime Time
March 16, 2019

Not ready for Prime Time

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickSoftware

My company is currently using ClickMobile to manage the schedules of 1,000+ field clinicians. It is supposed to perform real-time tracking and sync with office staff. We hoped to integrate it with our billing and time reporting systems, but that is a long way off.

Pros

  • They apparently have an excellent sales team.

Cons

  • Click has a long way to go to improve functionality of its current features. It is buggy and slow, and does not sync correctly with scheduling.
  • Mobile users can only see one day at a time, making point-of-care scheduling cumbersome.
  • Tech support is only provided to end users by email.
  • Field nurses are spending 4-5 (paid) hours a week trying to troubleshoot this software.
Advertised as an integrated solution for home care field clinicians, but it does not work offline, allow staff to view entire schedule, or enter recurring appointments.

Using ClickSoftware

1500 - Field clinicians
Staffing
Managers

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