Concur Travel and Expense Reviews

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Score 8.2 out of 101

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Reviews (1-25 of 61)

Andy Fuller profile photo
Score 9 out of 10
Vetted Review
Verified User
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Concur is Notre Dame's expense reporting system. It is used across the organization to manage, track and approve expenses large and small. I'm both a user and someone with managerial responsibilities, so I use Concur Travel and Expense both to submit my own expenses and to approve expenses of my staff. Concur's robust categorization options allow users to almost always find a type for the expense they're submitting. It's especially useful in the case of international travel; Concur includes a built-in currency exchange calculator to immediately see how your foreign expenses translate to US dollars. Recent updates have made it easier to itemize hotel nights as well. Overall, Concur is helping us stay organized and efficient in expense reporting.
  • Mobile app: The receipt photo function is a great tool. Connect the mobile app to your account and use your phone camera to capture images of the receipt. They're waiting for you on your desktop when you log in and are ready to submit your expense report.
  • Broad categorization: Concur Travel and Expense has a use case for just about every expenditure. From entertainment, to foreign expenses, to itemizations for alcohol, the system really does a great job of thinking through every scenario in which an expense may be incurred.
  • Non-reimbursable expenses: With the check of a box, you can indicate that a certain expense should be noted, but is not reimbursable to the employee. It allows our business team to know how much a trip costs on the whole and the employee to know how much they're getting reimbursed, very quickly.
  • I still have trouble dividing up restaurant checks in which a spouse is included (and thus not reimbursable). It's possible I'm missing something, but some way to more easily separate restaurant expenses could be beneficial.
  • I'm not sure the currency exchange calculator is always up to date. On a recent trip to Israel, I received a much better exchange rate at the airport than I did within Concur Travel and Expense. (And checked online to make sure the better rate was accurate.)
  • I've had trouble actually submitting reports from my mobile app. The receipt capture function of the app is great, but I wonder if the app itself could be more robust.
This is well-suited for a large organization with multiple departments, no question. Any organization with a layered approval process, and especially those in which a number of employees are traveling regularly, could benefit from Concur Travel and Expense. It doesn't seem like it would be as necessary for organizations of 50 employees or less.
Read Andy Fuller's full review
devon Woods profile photo
October 13, 2019

Great product

Score 8 out of 10
Vetted Review
Verified User
Review Source
Concur is used for reimbursement for CVT (Certified Vet techs) in my case, along with the Veterinarians at all of our locations for our CE's (Continuing Education) that is required for us to maintain our accreditation. We create an account with all of our information, including travel preference, and then simply select our expenses as needed and wait for approval.
  • It's easy to attach files.
  • It's easy to check a status.
  • Email notifications as the status is changed/updated.
  • The JP file limit is kinda a pain.
  • We cannot tell if someone has looked at Expense yet or not.
Large corporations like the one I am currently at can easily manage expenses by their associates and send money as needed to their associates without having to contact them individually. It makes life easier for everyone involved because it's all combined into one site that everyone uses, and it is generally easy to figure out on your own.
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Aimee Jenkins profile photo
October 01, 2019

Travel with Concur!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our company uses Concur Travel and Expense across the whole organization. Employees use Concur to book their work related travel arrangements including flights, train, hotel and car reservations. Those who utilize the mobile app are able to upload receipts as they go. Receipts automatically post to your open expense report for that particular work trip. This feature helps keep you organized while you travel and eliminates the need to scan receipts at the end of each trip.
  • Mobile App - track your expenses and upload receipts as you go!
  • Customization - admin has the ability to set cost limits based on travel expenses based on destination and/or employee level. For example, one employee may have to ability to book a hotel room for $150 per night max, while a VP booking a room in the same hotel can select a room for up to $300 per night.
  • Ease of Use - intuitive program with a clean design. Concur makes tracking travel expenses a breeze!
  • App Center- you can do even more by linking other apps to Concur (i.e.: Uber, Lyft, airbnb for work, parking apps, etc.)
  • I do not have any cons or areas of improvement to suggest.
Concur Travel and Expense is well suited for any business, whether it is a small business, a midsize enterprise or a large company. The capabilities and features of this product make the process of business travel feel streamlined and well-organized- not just for the traveler, but for the accounting department, as well.
Read Aimee Jenkins's full review
Arturo Solis profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it for managing the travel expenses. It is way easier to do it on the app than do all of it manually on an excel sheet and submitting/tracking the receipts. It is very easy to use and it automatically detects every time I use the corporate card.
  • Expense reports
  • Managing receipts
  • Getting travel approved
  • For what I have used it for, I cannot see any areas for improvement right now
Concur Travel and Expense is very user-friendly and easy to use for expenses.
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Joevanne Velez profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Concur is being used company-wide to track all employee tracks and expenses. Every individual employee in the organization uses the tool to track and submit all travel and expenses whether for travel or daily job role needs. Finance also uses the tool to auto deduct from department budgets.
  • Ease of use
  • Great mobile app
  • Has a wide variety of expense options
  • Concur should allow end-users to remove transactions that have been credited.
  • Concur should allow adjusting daily expense limit alerts with prior approvals.
  • Concur should allow the addition of expense types if not listed.
I believe Concur covers all aspects of a company’s travel and expense program. It’s great for tracking and setting up alerts and such to make sure employees are staying within the policy, but can allow a little more wiggle room and should allow the end-user to customize the solution to tailor to their environment.
Read Joevanne Velez's full review
Sandy Hicks profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Concur Travel & Expense across the whole organization to make requests for international travel approval. We use Concur travel to book domestic flights. We also use it for reconciling travel expenses and for the reconciliation of our corporate procurement card.
  • Intuitive user experience
  • Our users like that we use one platform to solve numerous business issues
  • Our corporate rates for air, hotel, and car are loaded into Concur so our travelers get our negotiated rates
  • Better coordination with Concur partners
  • Get Concur Travel to operate more like airline websites
It is well suited for companies with a lot of travelers. It helps your employees through the process. Concur also allows your company to set up audit rules so that your company travel policies are being followed and enforced. You can save on resources when moving from a paper-based system to an automated system like Concur Travel & Expense.
Read Sandy Hicks's full review
Nate Casimiro profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Concur Travel and Expense is being used company-wide by my organization, primarily for expense reporting and booking travel. Accounting was really struggling to acquire the physical receipts for expenses, one of the many reasons employees struggled to get their reports in on time every month. We also were paying an employee to book the entire company's travel, and this quickly became unsustainable.
  • Employees can connect their bank routing information and receive per diems and other compensation from company travel directly to their account within days of returning.
  • Employees can add their travel reward and frequent flier programs to their profile to receive miles for their travel.
  • Receipts can be photographed and uploaded via an app, which has drastically increased the amount of receipts attached to reports.
  • Travel can be booked within the platform, and company parameters can be met to avoid unnecessary expenses .
  • The $5 fee for booking through travel through Concur feels excessive and shows up as a separate charge.
Accounting swears by it and we the organization as a whole benefit from not needing a travel agent role. If you are struggling with receipts, getting reports submitted on time, or have a very limited accounting team, this tool can help reduce their workload and improve the upkeep experience for those with company cards.
Read Nate Casimiro's full review
Alissa Hamilton profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are a growing company and this is our first travel and expense software system. This system is helping to streamline the expense reimbursement procedure, track all company credit card charges & credits, and it makes our accounting department's job easier. We like having our travel parameters, preferences and company preferred choices available first to employees.
  • Allows you to complete all travel bookings as a one-stop shop (flight, rental car, hotel) and keeps it organized for the employee.
  • Tracks all company card transactions and adds them to your current expense report.
  • Concur links with TripIt for convenient trip management and sharing of itineraries.
  • There is a glitch with adding a comment to your manager's question.
Concur also allows for booking of company guest travel.
Read Alissa Hamilton's full review
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October 13, 2019

Content with Concur!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Concur is used by everyone in the company that has expenses to submit, be it those that run committees, make purchases on behalf of the company and those that travel regularly. Its ease of use is liked by many and the approval steps work well too. I believe our finance department is very satisfied with the product. I have also used it for booking travel and it is nice to see all flights available across all carriers in one spot!
  • Converts currencies accurately.
  • Great itemizations when breaking down receipts.
  • Flight carrier options and times across different dates.
  • The cost per expense report submitted by employees adds up when submitted small expenses monthly.
  • The cost of booking flights, again the price per flight adds up but it is a great way to research and then submit purchase directly through the airline.
I think it's great for both expenses and travel. I have used it to look up personal flight options too! Just wish it was in CAD as opposed to USD.
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No photo available
Score 3 out of 10
Vetted Review
Verified User
Review Source
We are using Concur for expenses only. It was recently implemented across our entire organization. We migrated from Expensify to Concur for expense management. Addressing reimbursement and expense needs.
  • Ability to seamlessly create expense reports
  • Categorization of expenses
  • Listing of available expenses
  • E-receipt capture/scanning receipts
  • Not user intuitive, difficult to navigate
  • Too many clicks needed to submit an expense
  • Does not integrate well with credit cards
Concur Expense is probably better suited for people that do not travel often. If you travel a ton then you will find many pain points with using Concur Expense.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Concur Travel and Expense is the company-wide solution for expense report processing and travel booking. It replaced an out-of-date solution.
  • Modern interface and features.
  • Works from any browser without a VPN connection.
  • Expense matching reduces the possibility of input errors.
  • N/A - All desired features are present.
Concur Travel and Expense would probably not be appropriate for a very small organization, but it is well-suited to large organizations.
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Concur Travel is our application/tool to manage all corporate travel and corporate expense reporting processes. It is used across the whole enterprise and it is hosted/cloud-based so it is easily accessible from mobile and remotely.
  • I love the attachment of receipts feature from the mobile app or desktop.
  • I like that I can book travel outside of the company guidance (or preferred airlines, for example) and I can make the final decision on travel.
  • From a manager perspective, I like the ease of expense approvals via email or via the mobile app.
  • I'd like to have expenses show up more immediately on my expense report. I find that the expenses I make today, for example, do not post to my concur expense report until multiple business days after the transaction takes place.
I have yet to find an issue with Travel and Expense. It is seamless to me as an end-user and easy and straightforward to use.
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September 24, 2019

One-stop travel shopping

Score 10 out of 10
Vetted Review
Verified User
Review Source
The whole organization uses it for creating expense reports, submitting receipts over the mobile app, and the approval of expense reports. Travel requests are also done through Concur, along with airline, car, and hotel booking. It's all in one place, which makes life easier.
  • Upload receipts over the mobile app.
  • All bookings are done at the same place.
  • Approvals are all in the same place.
  • It needs an exception option to allow one to select the personal expense option.
It's one-stop shopping for travel and expense.
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Concur Travel and Expense is used to Book travel requirement, as well as for Expense reporting throughout the organization. Travel booking is used in North America, whereas Expense reporting is rolled out in many countries.
  • Expense reporting is easy to use, with the capability to manage expense online or on Mobile.
  • The travel booking experience has improved again across different devices.
  • It's improved my process in reviewing and approving the expense report.
  • As a manager, this tool has improved my processes, but additional steps are still needed to get to expense reports approved. Hope this will be centralized as all other workflow that is used across the organization. User does not need to know which system they are accessing or approving.
  • I was part of the team who built interfaces with Concur and the back end Financial system. Integration is not an easy process, especially when Concur is trying to integrate with SAP.
  • Each different country has their own legal requirement, and this causes issues with the integration mechanism. Once integration is defined, the expectation was that a new country will be handled, easily but that is not the case. I hope in the near future we will see better integration of Concur with Backend SAP Financial system
For user front end, ease of use, and availability on many devices, it is well suited.
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Score 8 out of 10
Vetted Review
Verified User
Review Source
This is used across half of the organization and will be rolled out to whole organization shortly. This is addressing the problems of travel booking and submitting expenses along with expense receipts upload. This also helps us to generate various kinds of expense reports, sharing cost across multiple departments or cost centers. In addition to this, the notification and workflow approval process is also excellent.
  • Travel booking
  • Expense submission
  • Expense approval workflow
  • Expense approval notification to the users
  • Expense receipts upload - limited to PDF document only
  • Exception handling in expenses
  • Automation of expense upload and itemization - for example from credit card statements or hotel receipts
Travel booking, hotel booking, car rentals etc., are a major strength. Expense report submission is also great and we are able to integrate with some CRM systems which make business users extremely happy.

Submission and approval of expense reports is great but there too many manual processes which is not appreciated.
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Concur Travel and Expense is used across the organization by all team members. Each team member at the manager level and above has an account to submit all business expenses. Team members can buy their airfares, make hotel reservations and rent cars through Concur. Once the travel has started, they can submit all their travel expenses in one place.
  • Very intuitive software.
  • Allows tracking of all expenses in one place.
  • Easy to track approvals througout the organization.
  • The booking of airfare can be lengthy at times as it goes trought many steps. It would be interesting to use an interface closer to the one used by travel site.
Concut Travel and Expense is the perfect solution for managers and above. Team members can easily track their expenses and submit report from either the online website or the app. Both are very intuitive and simple to use. Managers can also easily approve direct reports' expenses, and the platform can track the approval flow, making the process very smooth.
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Score 7 out of 10
Vetted Review
Verified User
Review Source
Concur has enabled me to efficiently manage and track my travel and ensure I'm fairly compensated for expenses and mileage.
  • Invoicing
  • Verification
  • Mileage reporting
  • UI can be slow
  • Web app lacking
Concur Travel and Expense is useful for any case where an all in one solution is required to monitor contractor mileage. It is suited to instances where employees may be assigned to remote roles which require use of their own vehicle. As an employee, it ensures miles tracked are accurate and fairly compensated.
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Score 6 out of 10
Vetted Review
Verified User
Review Source
[It's being used by the] Entire organization to expense travel (air + auto rentals) as well as submit reimbursements requests for expense meals during company travel. I personally use these services 3-4 times a year but many use Concur several times every month. It allows us to be able to submit expense reports and assign it to a specific internal marketing code so that finance can easily approve submitted expenses. Each version gets more user-friendly.
  • Assign internal accounting codes
  • Mobile version allows expense submittal on the fly
  • Dashboard allows you to easily check in status of past expense reports
  • Less fields to fill out when submitting an expense request
  • Making high level buttons more prominent / user friendly
  • The entire receipt attaching function - even with newer versions, it is still not entirely clear where you are to attach receipt images ...
With some updates, this would come highly recommended for entire organization use. It is robust enough to provide internal folks (accounting, managers, etc.) the info they need for approvals and processing, but is almost too robust in areas to make it user-friendly for the individual user. Hence my rating of 6.
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Concur is used to manage all travel related expenses, and home office expenses. It is used across all departments, and it was implemented to speed the process of managing travel and home office expenses.
  • Concur when using both the desktop and mobile versions allows quick uploading of receipts.
  • Matching receipts to credit card expense charges
  • Allowing expense reports to be customized by trip or by specific dates.
  • The policy management of the Concur support teams too many times would decline an expense without reading the comments. In almost all cases the reason for the expense being listed as it was in the report was detailed in the comments. So I would have to resubmit the exact same comments and then it would go through.
It is very well suited for individual expenses. However, it is not well suited for handling expenses where you are covering costs for multiple employees or larger groups. At least not the way my company implemented it.
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Score 9 out of 10
Vetted Review
Verified User
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It is being used across all geographies in at least 20 countries around the world for all employee expense reimbursements.
  • Syncs very well with the app
  • Approvals are easy on email
  • Extremely user friendly
  • No learning curve for new employees
  • Hotel expenses are tedious.
  • Itemizing expenses needs to be made simpler.
  • Bills need to be OCR enabled.
It's suitable for big organizations since it syncs very well across teams and geographies. This is especially useful for firms where employees travel frequently and need to seek reimbursements for their expenses. Given the costs, this may not be useful for small firms.
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Score 9 out of 10
Vetted Review
Verified User
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It is used company-wide to track business expenses made monthly.
  • Keeps track of monthly expenses.
  • It allows me to code expenses for our accounting department.
  • It allows accounting to track who has yet to finish coding their monthly expenses.
  • I'd like to have easier access to past expense reports on a visual level.
It is well suited for large companies that need to track the travel expenses of employees.
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Score 8 out of 10
Vetted Review
Verified User
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We use Concur Travel and Expense to log all our travel and on-the-job expenses. It makes it very easy to log all expenses and submit reports. Having a mobile app makes it extremely easy to make sure no expense gets overlooked or missed.
  • Mobile app
  • Ease of use
  • Ease of tracking expenses
  • Uploading images on the app
  • Required fields
  • Time it takes for an expense to show up
This is a great tool for any organization that has employees who need to log all travel expenses or job related expenses.
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Score 8 out of 10
Vetted Review
Verified User
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Concur Travel and Expense is used company-wide to submit travel and expense reimbursement requests. Previously, expenses had to be submitted by emailing excel spreadsheets and faxing receipts and signed documents.
  • Cloud-based. Can be accessed from any internet-enabled device.
  • Easy to submit expense reports as an intermittent traveler.
  • The ability to take pictures of receipts and upload.
  • You can only upload one receipt at a time.
  • Menu navigation can be confusing.
  • The error messages are not user-friendly. It can be difficult to resolve entry issues.
Well suited for local travel and business expense reporting. This is primarily how I have interfaced with the system and it has worked well. It does not seem appropriate for reimbursement of seminar registration fees. The last time I attempted to do that, I wound up having to email the invoice to the billing department and have them issue a check request.
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Score 9 out of 10
Vetted Review
Verified User
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It is used by all departments to help the employees plan and organize their travel, especially travel for work. It allows users to upload receipts, itineraries for flights, hotel bookings, car rentals, and other travel documents into one place. It is also how our organization tracks expenses and then sets up for reimbursement once it is final.
  • Organize itinerary
  • Import itinerary from the email
  • Organize receipts
  • Does not differentiate between personal and professional travel without additional steps
  • Does not automatically update itinerary - like cancellations or changed flights, it adds another itinerary instead
Well suited - organize travel itineraries and expenses for a group of people and have them track their plans and is also able to search for flights within the software and book flights/change flights directly without having to use the specific airline sites
Less appropriate - personal or individual use
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Score 8 out of 10
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Verified User
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Concur is being used across the organization with 3 of our office locations. Concur solves a lot of the problems that we face by implementing approval processes and reimbursements limits for each employee. In addition, we can tell very easily if an employee has yet to submit a receipt expense for reimbursement they are requesting. The invoice capture of Concur does a very good job of automatically scanning the invoice and creating the various invoice line items for assigned people to review and approve.
  • You can implement a lot of controls for travel/expense reimbursement (setting reimbursement limits, setting limits for flagging review, you can set a 2-person approval if the expense reaches a certain limit)
  • There is an audit log for every action (great doing financial audits)
  • You can easily track the status of each expense report along with e-mail notifications on the status of each report.
  • The User Interface is very crowded and not as user-friendly. the UI bombards you with an incredible amount of fields. It can be a bit confusing when employees are filling them out the first time.
  • Concur seems to go down more so than other cloud software
  • Customer support isn't very helpful when contacted for inquiries
The audit log is one the important features that we looked for in travel/purchase request system. However, if you're a smaller company and doesn't need this audit history for financial audit, you can do fine with a less expensive travel and expense software.
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About Concur Travel and Expense

Concur Travel and Expense captures business spending wherever and whenever it happens. With Concur, users can connect the different pieces and partners of their expense ecosystem - integrating travel spend, ERP, accounting and card data in to a single, cloud-based and mobile system that manages the entire expense process from spend requests to reconciliation. The solution is designed to provide complete visibility into the user’s total spend and the transparency to see every detail of each transaction.

Concur Travel and Expense Features

Has featureE-receipt import
Has featureApproval process control
Has featureMulti-currency
Has featureReceipt management
Has featureReimbursement management
Has featureIntegrated travel, expense and ERP data
Has featureTMC data integration
Has featureSpend control
Has featureMobile applications
Has featureReporting

Concur Travel and Expense Screenshots

Concur Travel and Expense Video

Follow Linsy as she manages an event from end-to-end using SAP Concur tools to book travel, file expenses, manage her team, and follow her budget. SAP Concur connects to an extensive partner ecosystem to create one effortless experience while ensuring employee safety, adjusting to unforeseeable events, even helping Linsy navigate airports when gates suddenly change.

Concur Travel and Expense Integrations

Concur Travel and Expense Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Concur Travel and Expense Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Concur Travel and Expense Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android