#1 most frequent
United States of America
67.0%11,493 installations of 17,158
What is SAP Concur?
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
Categories & Use Cases
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Screenshot of a picture of a receipt snapped from a smartphone
Top Performing Features
Financial Document Management
Invoices, expense reports, and associated documents are stored within the platform for any future needs.
Category average: 8.6
Payment Status Tracking
Tracks what stage payments are at in the process, from approval to receipt.
Category average: 8.8
Electronic Funds Transfer
Funds can be transferred via EFT as opposed to paper checks.
Category average: 8.7
Areas for Improvement
Customizable Approval Policies
Policies for different types of approvals can be customized, sent to multiple approvers, automatically approved, etc.
Category average: 8.4
Advanced OCR
Automatically imports information from invoices, receipts, expense reports, and other scanned documents into the platform.
Category average: 8.3
Duplicate Bill Detection
Detects duplicate invoices or expense reports to prevent double payments.
Category average: 8
Who Buys & Uses SAP Concur
#1 most frequent
Manufacturing
21.1%3,626 installations of 17,147
“integrates with other services for expense reporting such as ride share services.”
#2 most frequent
Professional, Scientific, and Technical Services
14.1%2,412 installations of 17,147
“Our organization uses SAP Concur for expense management and travel bookings.”
#3 most frequent
Finance and Insurance
9.7%1,657 installations of 17,147
“I am an Executive assistant and use SAP Concur for expense reports and for booking travel.”
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
6.0%1,028 installations of 17,158
#3 most frequent
Canada
5.4%918 installations of 17,158
Pros
- Streamlined expense report submission and approval workflows.
- Effective mobile application for receipt capture and management.
- Integrated travel booking functionality for flights, hotels, and car rentals.
Cons
- Outdated and unintuitive user interface, leading to a clunky experience.
- Complex and tedious expense reporting process, particularly for itemization.
- Mobile app limitations, including frequent crashes and unreliable uploads.
SAP Concur - You one stop shop for end to end Travel Management
Use Cases and Deployment Scope
We use SAP Concur for our Expense Management and Approval process. Our organization is spread across 38 countries and there are frequent travels for multiple teams to meet vendors, team members and clients. SAP Concur helps the Travel and Finance team to track the end to end expense management for travel and review approvals etc. This further helps us to have a one view for qll travel bookings whether its flight, hotel or any road transport
Pros
- One view for all travel bookings - Flight , Hotel and Road (Car)
- Expenses imported directly from Corporate card(AMEX)
- End to end approval and review process for all expenses
Cons
- UI is old. Its still looks 90s UI
- Portal is slow. Either it processes lots of data in backend or still on monolith system
- Once you want to go back or cancel one part of journey, it becomes a nightmare
Return on Investment
- One team can do all end to end travel processing for all regions
- All employees can use the portal easily to book. Earlier we had a huge team to book travels
- Expenses are available at one location
Usability
Other Software Used
Okta, Anthropic Claude, Google Gemini
Intuitive Expense Management System
Use Cases and Deployment Scope
I use SAP Concur for bulk uploading reimbursement bills and sending them for approval. It's an intuitive platform that makes it easy for my team members, who aren't tech-savvy, to follow steps and get reimbursements efficiently after getting approval. The approval workflow was seamless. Scope : Client meetings reimbursement (International/ National), Internal Gift Purchase reward reimbursement etc.
Pros
- I like that SAP Concur is an intuitive platform. You don't need to do a lot of research to be able to use it, which is great for team members who aren't very tech-savvy.
- Approving Workflow: Approving bills is very easy. Its basic, but good.
- Categorisation is very easy, travel expenses, car expenses gets clubbed and are filterable allowing me to quicky review my requests.
Cons
- Last when i used, its image recognition had scope of improvement, especially considering the developments that came in recent technologies. Its been quite some time since I used it, they might have already worked upon it.
- Cloning the bills, its a little difficult to clone the bills, each time I have to upload a new record.... even after cloning
- Autfetching sometimes becomes difficult, in the age of AI, it should identify/recommend the category bill belongs to just by ingesting image of the bill along with other details.... like if i upload cab's proper bill (uber for e.g.) it should fetch to and fro and should know that its a travel bill.
Return on Investment
- Flexibility: Allows to modify the basic changes within a workflow
- Seamless Approval Workflow : Allows intuitive and easy to use approval workflow
- Productivity: Improved productivity by simply allowing a platform to upload and track all the expense, supporting all kinds of reimbursements
Usability
Alternatives Considered
SAP Concur
Other Software Used
Microsoft Teams, Atlassian Jira, Atlassian Confluence, 1Password
SAP Concur - Great Expense Solution
Use Cases and Deployment Scope
We use Concur for our credit card solution. It solves the problems of the admin having to reach out for receipts or what the charge was for. It has an approval workflow which is very helpful and it posts to our QuickBooks online with a few short clicks. This has made credit card reconciliations very easy.
Pros
- Receipt matching to charges automatically
- Visibility of charges for the month
- Posting to Quickbooks
- Approval workflow
Cons
- Set up of the Application
- Instructions on how to use
- Could use a cost reduction
Return on Investment
- Improved Productivity
- Reporting of credit card charges
- Flexibility
Usability
Other Software Used
AppFolio Property Manager, QuickBooks Desktop Premier
SAP Concur -Review [...] Madrid
Use Cases and Deployment Scope
we use SAP Concur for travel expenses and also non-PO invoice management across 4 Countries we operate. use case is to move accelerate the procure to pay for non operational goods and services in a controlled and with clear approvals to comply with our standards, on the expenses also helped to facilitate the reconciliation with the corporate credit cards and bank statements.
Pros
- Easy and simple user interface
- Clear approval process
- integration with SAP S4 Hana back end
- end to end process for Accounts Payable
Cons
- validation or integration with Ariba
- Change controls are very manual
Return on Investment
- de-bottleneck the AP process
- improved tracking and visibility
Usability
SAP Concur review
Use Cases and Deployment Scope
We use SAP Concur to manage the corp business travel, air, hotel, car rentals and travel expenses. SAP Concur provides lease cost and approved travel options to our employees who travel for business. The scope of the use case is SAP Concur allows Corp Travel to track expenses, usage and non-compliance to provided governance to non-approved travel to reduce cost and waste.
Pros
- Lease cost air and hotel
- Tracks expenses and usage
- Provided pre and post travel approval
Cons
- Streamline entry of data
- Simplify the approval process
- Larger buttons
Return on Investment
- Optimized travel savings
- Non approved travel cost avoidance
- Efficient approval process
