Cloud 9 Orthodontic Software: Making easy work of a busy office
February 18, 2021

Cloud 9 Orthodontic Software: Making easy work of a busy office

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cloud 9 Software

Cloud 9 Software is used as our orthodontic practice management software. As a cloud-based program, it makes incorporating all three of our offices a snap. Any one of our offices can manage patient accounts or appointments from another office, or from their home. Cloud 9 integrates with the most popular credit card processors and makes auto payment set up a breeze, even if you wish to use a non-integrated vendor. Because it is a web-based program, there are no networking snags or server issues, and you can run Cloud 9 on direct-connected or Wi-Fi connections to the internet. Even printers and scanners can be accessed across all offices with little IT knowledge. This software is perfect for people who expect a high-tech solution for the orthodontic practice, with little need for high-cost IT.

Pros

  • Customer Service rarely has any hold time, which is seriously important.
  • Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
  • All printers and scanners can be easily accessed from any computer.
  • Without networking/servers any computer can be easily replaced without paying an IT to set it up.
  • Tablet-Friendly.

Cons

  • Some label printing functions are not user-friendly.
  • Sending text reminders without need for carrier.
  • Personalized birthday or other recorded message or video integration.
  • Significantly less cost for postage (positive!).
  • Significantly less cost for IT (great internal support!).
  • Significant decrease in stationary supplies (charts, envelopes, etc.).
  • With Zoom Consults, image presentations are very easy remotely, making it easier for patients to start sooner.
The non-server version of Ortho2 we were already using would have cost a significant amount to merge our three separate office databases. Cloud 9 already had parameters set to be able to do this. All of our documents and images transferred over with just minor issues- like where would our online forms go that Cloud 9 did not have an automatic home for. Cloud 9, on the other hand, does not have nifty image layout options, their letter editor is a cranky non-Word program I do not like, and creating custom reports is definitely easier in Ortho2.

Do you think Cloud 9 Software delivers good value for the price?

Yes

Are you happy with Cloud 9 Software's feature set?

Yes

Did Cloud 9 Software live up to sales and marketing promises?

Yes

Did implementation of Cloud 9 Software go as expected?

Yes

Would you buy Cloud 9 Software again?

Yes

Cloud 9 is well-suited for offices with multiple locations, with decent internet service, or do-it-yourself IT Doctors. The email function has saved a TON on postage, which is great. Cloud 9 would not work well in areas with sketchy internet service, and we found that the all-in digital charting required a lot of scanning of paper charts in advance. All offices will have to do that at some time or the other, but it will require some dedicated teamwork to get through.

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