Cloud 9 review
March 03, 2021

Cloud 9 review

Stephanie Grates | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cloud 9 Software

We switched over to Cloud 9 [Software in] December of 2019 and we have never looked back. It is a web based software and our office absolutely loves it! It's very user friendly and runs fast for our growing fast paced practice. It's important for a practice like ours due to the quantity of patients we see a day! It's very important that the practice software we use is very efficient due to our patient load.
  • It's web based so it's very fast compared to our last practice software.
  • Tech support at Cloud 9 is excellent and always available when you need help.
  • Very user friendly.
  • I wish the check out process could be a little more simplified.
  • I feel I do a lot more clicking with the mouse with opening and closing screens.
  • When clicking on a patient in the schedule I wish it showed who I'm calling to verify and appointment without opening the patients chart.
  • A positive impact is it runs smoothly and fast for our fast paced office.
  • I have the tools to run reports to keep up with patients that need scheduling or patients that have been placed on a recall with no appointment.
  • A negative impact for me is the clicking of the mouse. I use it a lot more than before.
OrthoTrac for us became very slow and it became complicated with our fact paced office. We selected Cloud 9 [Software] due to it being web based and it runs very smoothly for our practice.

Do you think Cloud 9 Software delivers good value for the price?


Are you happy with Cloud 9 Software's feature set?


Did Cloud 9 Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cloud 9 Software go as expected?


Would you buy Cloud 9 Software again?


Cloud 9 Software is web based and runs fast for our office without any complications. I would say I do more clicking with the mouse having to move from different screens and closing screens that has been a negative for me.