Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and…
4 years of experience20 years of experience4 years of experience2 years of experience5 years of experience1 year of experience
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
Cloud 9 Software has become a trusted tool for many users due to its ease of navigation and the abundance of useful features. Users appreciate the software's ability to streamline business practice management, including tasks such as billing, charting, and managing patient images. Being cloud-based, Cloud 9 allows for convenient access from anywhere with an internet connection. The customer service provided by the company is highly regarded, with users describing them as helpful and responsive. One of the standout features of Cloud 9 is its user-friendly interface and fast performance, which is crucial for the fast-paced environment of an orthodontic practice. This software has significantly improved office efficiency, resulting in faster operations. Users particularly value how simple it is to check patients in, schedule appointments, and manage financial contracts.
In addition to these benefits, Cloud 9's cloud-based nature makes it an ideal choice for multi-office practices as it enables seamless management of patient accounts and appointments across different locations. Integration with popular credit card processors and the ability to facilitate auto payment setup are additional strengths of this software. With Cloud 9, networking and server-related issues become a thing of the past, making it easy to access printers and scanners across multiple offices. The modern and approachable nature of Cloud 9 means that it can be used from various locations without any hassle. Another feature that users appreciate is the ability to generate comprehensive reports and utilize the Data Miner feature for data analysis and forecasting purposes. Overall, Cloud 9 Software provides a robust solution for orthodontic practice management with its user-friendly interface, efficient performance, convenient accessibility, and helpful customer service.
Helpful Photo Format Tabs: Many users have found the photo format tabs for appointments to be a helpful and efficient feature, allowing them to easily organize and manage their appointments in an organized manner. This feature streamlines the scheduling process and contributes to improved productivity.
Easy Schedule Feature: Several reviewers appreciate the software's easy schedule feature, which enables them to quickly set up and efficiently manage their schedule without any hassle or complications. The intuitive interface of this feature simplifies the task of creating and modifying schedules, saving users valuable time.
Cloud-Based Performance: The cloud-based nature of the software has garnered praise from users, as it consistently provides fast performance compared to their previous practice software. This seamless performance ensures smooth workflow efficiency and enhances overall user experience. With instant access to patient records from anywhere, healthcare professionals can handle emergencies promptly and effectively.
Limited customization options: Some users have expressed dissatisfaction with the limited customization options in the product. They feel that there should be more icons and features available for easier navigation, as well as the ability to leave notes for themselves within the product.
Lack of comprehensive reporting capabilities: Several reviewers have mentioned that they would like to see additional reporting capabilities in the product. They believe that more reports related to employee management would be beneficial, allowing them to track performance and make informed decisions.
Difficulty with photo editing: A number of users have found it challenging to edit photos within the product. They wish for a more user-friendly interface and streamlined process when it comes to editing images, as some find it time-consuming and cumbersome.
Users have made several recommendations for Cloud 9 based on their experiences. Firstly, some users suggest utilizing third-party vendors for additional features such as online forms, blast emails, and reminders. Secondly, users highly recommend reaching out to the tech support team for assistance. Finally, users recommend making the switch to Cloud 9 without delay, as they find it to be an effective and secure solution for patient record management. Overall, these recommendations highlight the flexibility of Cloud 9 in terms of integrating third-party services, the importance of seeking technical support when needed, and the positive experience of users with regards to managing patient records securely.
