Cloud 9 Software

Cloud 9 Software Reviews

Do you work for this company? Learn how we help vendors

Ratings and Reviews
(1-4 of 4)

Companies can't remove reviews or game the system. Here's why
March 03, 2021

Cloud 9 review

Score 10 out of 10
Vetted Review
Verified User
Review Source
We switched over to Cloud 9 [Software in] December of 2019 and we have never looked back. It is a web based software and our office absolutely loves it! It's very user friendly and runs fast for our growing fast paced practice. It's important for a practice like ours due to the quantity of patients we see a day! It's very important that the practice software we use is very efficient due to our patient load.
  • It's web based so it's very fast compared to our last practice software.
  • Tech support at Cloud 9 is excellent and always available when you need help.
  • Very user friendly.
  • I wish the check out process could be a little more simplified.
  • I feel I do a lot more clicking with the mouse with opening and closing screens.
  • When clicking on a patient in the schedule I wish it showed who I'm calling to verify and appointment without opening the patients chart.
Cloud 9 Software is web based and runs fast for our office without any complications. I would say I do more clicking with the mouse having to move from different screens and closing screens that has been a negative for me.
January 16, 2021

Cloud9 user

Cheslie Clark | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it for our business practice management software. Our whole office of 9 employees use it! We use it for billing, charting, and all images for our patients. I love that it is cloud-based so that you can literally access it anywhere that has internet access. Customer service is also top-notch.
  • Cloud based
  • Easy to learn
  • Great customer service
  • Editing photos
  • Less clicking to load things
  • Timeline feature to chart entry screen
Well suited for dental and orthodontic cooperations/offices. I would say it’s not appropriate or well suited for other business types since there are no programs made for them. It has specific tooth charts for all different tastes, depending on which system you like to use. Again, the fact that it is cloud based makes it so easy to access and use!
January 20, 2021

Cloud 9 Review

Kayla Gilmer | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Our whole Orthodontic office uses Cloud 9. We switched about a year ago and have never looked back! Our old program was so slow, Cloud 9 has been so fast and easy to understand. Everyone working with the company is super helpful when and if we have any issues. Cloud 9 has helped us move faster as an office.
  • Very fast running software
  • Easy to learn
  • Awesome customer service!
  • Recently we have had a few hiccups with our internet, therefore causing Cloud 9 to be slow.
For example, with the pandemic going on, you can access cloud 9 from your desktop at home. You can do treatment notes from the comfort of your own home! As long as you are connected to Wi-Fi, you can access Cloud 9. Us being able to access treatment notes has helped us move faster as an office. We are able to prepare for the week on the weekends.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Cloud 9 Software is used as our orthodontic practice management software. As a cloud-based program, it makes incorporating all three of our offices a snap. Any one of our offices can manage patient accounts or appointments from another office, or from their home. Cloud 9 integrates with the most popular credit card processors and makes auto payment set up a breeze, even if you wish to use a non-integrated vendor. Because it is a web-based program, there are no networking snags or server issues, and you can run Cloud 9 on direct-connected or Wi-Fi connections to the internet. Even printers and scanners can be accessed across all offices with little IT knowledge. This software is perfect for people who expect a high-tech solution for the orthodontic practice, with little need for high-cost IT.
  • Customer Service rarely has any hold time, which is seriously important.
  • Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
  • All printers and scanners can be easily accessed from any computer.
  • Without networking/servers any computer can be easily replaced without paying an IT to set it up.
  • Tablet-Friendly.
  • Some label printing functions are not user-friendly.
  • Sending text reminders without need for carrier.
  • Personalized birthday or other recorded message or video integration.
Cloud 9 is well-suited for offices with multiple locations, with decent internet service, or do-it-yourself IT Doctors. The email function has saved a TON on postage, which is great. Cloud 9 would not work well in areas with sketchy internet service, and we found that the all-in digital charting required a lot of scanning of paper charts in advance. All offices will have to do that at some time or the other, but it will require some dedicated teamwork to get through.

Cloud 9 Software Scorecard Summary

What is Cloud 9 Software?

Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and patient data from any internet-enabled device. Cloud 9 states they have successfully deployed their cloud-based practice management software at more than 1,500 locations, and currently connects almost 15,000 individual users from all across North America. They further state practices switching to Cloud 9 gain immediate benefits of scalability and accessibility while keeping their total cost of ownership low.

Cloud 9 Software Features

  • Supported: Customizable scheduling
  • Supported: Browser-based (hardware agnostic)
  • Supported: Patient spotlight for tracking new patients
  • Supported: Imaging
  • Supported: Unlimited responsible parties and insurance plans
  • Supported: Electronic insurance filing
  • Supported: Automatic credit card and ACH drafting and posting

Cloud 9 Software Videos

Dr. Doug Depew has been in practice since 1990, but he is also the globetrotting founder of Trapezio. Because of all the travel, “Cloud 9 was the obvious choice” for Depew Orthodontics.
Dr. Glenn Glass has been in practice since 2003. A former remote desktop user, he couldn't be happier with his decision to make the switch to Cloud 9. Dr. Glass says: "You’re a business owner... what matters is the bottom line, and the bottom line is, Cloud 9’s saved us a ton of money."

Cloud 9 Software Integrations

  • Solutionreach
  • Weave
  • Podium
  • Rhinogram
  • OrthoFi
  • EasyRx
  • Global Payments Integrated
  • Billing Document Specialists
  • Ava
  • Gaidge
  • Rooster Grin Media
  • Practice Genius

Cloud 9 Software Competitors

Cloud 9 Software Pricing

Cloud 9 Software Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish