You might be sorry you asked....

There is zero sense of urgency for issues that are time sensitive to us as a small business like being able to process subcontractor billings and invoices. There is an always a patronizing and condescending tone to any support we do receive. If anything, we get zero help, but come away from the problem having to get our in-house IT person to assist instead. Several times, they did not seem to even understand or pay attention to the issues we were having, and we were frustrated by their inability to understand and listen to the problem. Instead, the response is more like an inquisition into what we potentially did in the software to cause the problem we are having or error message we received. Like, "it must be something you did wrong, lets figure that out so I can make you feel inferior, but not be helpful in any way." Then, they send a message about your error message being turned over to the programming team. After that, the support bully sends emails once a week forcing you to either close your ticket or comment. So, basically, you're forced to give up on the problem without it being solved because the "system" does not want you to leave an open ticket just sitting there, but the support team either doesn't give a rip about your problem, or isn't in any hurry to fix it. Furthermore, they are completely fine if the system bullies you into closing the "inactive ticket" because then they have digital permission to ignore you. It stinks. "Support" for CMiC is not supportive in the least.

We do quite like the functions of CMiC in regards to accounting and the data it offers for job costing in relation to that. We also utilize the workflow function in relation to invoice and pay application approvals between departments. Those are the two main reasons I will give CMiC a 6 this year. Mainly, the R12 update caused much more problems than benefits to us personally as a company. Hopefully there are more improvements in the parts of CMiC we would like to use coming up in the future.

It is very well suited to processing invoices, and job costing. We make frequent use of the reports and query functions as well. There are a few things in the software that do not function properly or at all however. We were told upon the sale of CMiC to us that we would be able to use the Compliance functions to help keep up with insurance expirations for vendors or subs etc. Unfortunately, it has not worked properly yet. Furthermore, it has actually caused really annoying issues that CMiC has yet to help us fix. It has been auto-assigning "automobile insurance" to all the vendors on both the subcontract level per job and the vendor level. These cause "compliance holds" each time we go to print a batch of checks. We did not even turn that option on as we do not use it, but we have no way to turn it off short of periodically running a compliance hold report and manually removing whatever the software will allow. If the vendor happens to have an invoice already in the system or a voucher in a batch you're screwed. After submitting the problem to the support team several times, and even a phone call complete with a patronizing non-helpful IT person, the problem still persists. The compliance part of CMiC does not even remotely function, let alone function properly, and needs attention ASAP.