Cofense PhishMe Review | TrustRadius

Use Cases and Deployment Scope

[Cofense PhishMe is used for] phishing simulations (both global and spear phishing) [and] training (CBT and other)[.]

Pros and Cons

Phishing templates: variety and customization
Multi-language training
Personal support

More specific training CBT modules by function, e.g. legal/finance/sales/software development

Return on Investment

Significant increase in training participation
Significant reduction in clicker rate
Reporter rate needs improvement

Key Insights

Do you think Cofense PhishMe delivers good value for the price?

Yes

Are you happy with Cofense PhishMe's feature set?

Yes

Did Cofense PhishMe live up to sales and marketing promises?

Yes

Did implementation of Cofense PhishMe go as expected?

I wasn't involved with the implementation phase

Would you buy Cofense PhishMe again?

Yes

Likelihood to Recommend

Well suited: Seamless integration into our in-house training platform
Well suited: Templates for phishing simulations - in particular by geographic region
Less appropriate: specific training for software developers/programmers

Cofense PhishMe Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

Not purchased - agreement w/Cofense was signed prior to me joining