Great Phishing simulation provider
July 23, 2021
Great Phishing simulation provider
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cofense PhishMe
We use Cofense PhishMe enterprise wide. We use it for security awareness and education. Monthly phishing simulation tests are done to help our users understand and identify phishing emails. We also use the metrics from these test extensively to target areas that may require additional education. Targeted phishing simulations are done as well.
- Updated templates for phishing exercises
- Great customer service and support
- Great scenario summary reports
- Nice interface /dashboard on web site.
- Self service to download pdf's for education material
- Would like to see more Awareness newsletters
- Self service customization of training materials.
- Reduced risk of people clicking on unknown links
- Phishing failure rate average has significantly dropped since we started the program
- Employee engagement has increased
- Security awareness is becoming part of our culture.
Cofense was selected as a vendor before I was in this role. Another vendor was evaluated for additional security awareness training but not to replace the Cofense PhishMe program. We also looked at Ninjio to supplement our phishing education program.
Do you think Cofense PhishMe delivers good value for the price?
Yes
Are you happy with Cofense PhishMe's feature set?
Yes
Did Cofense PhishMe live up to sales and marketing promises?
Yes
Did implementation of Cofense PhishMe go as expected?
Yes
Would you buy Cofense PhishMe again?
Yes
Cofense PhishMe Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, based on prior experience it was not needed
I always receive exceptional service and support from my contact. Above and beyond reports. Always timely and always has great suggestions for monthly phishing tests.