Great Phishing simulation provider
July 23, 2021

Great Phishing simulation provider

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cofense PhishMe

We have not used the responsive delivery feature.
We use Cofense PhishMe enterprise wide. We use it for security awareness and education. Monthly phishing simulation tests are done to help our users understand and identify phishing emails. We also use the metrics from these test extensively to target areas that may require additional education. Targeted phishing simulations are done as well.
  • Updated templates for phishing exercises
  • Great customer service and support
  • Great scenario summary reports
  • Nice interface /dashboard on web site.
  • Self service to download pdf's for education material
  • Would like to see more Awareness newsletters
  • Self service customization of training materials.
  • Reduced risk of people clicking on unknown links
  • Phishing failure rate average has significantly dropped since we started the program
  • Employee engagement has increased
  • Security awareness is becoming part of our culture.
Yes, we actively use the secure email gateway miss templates as well as the Active threat templates. Since these are generally what cyber criminals are using at that moment in time. We want to keep our users aware of active threats so they recognize real malicious emails and also emphasizing reporting of such emails.
We do not use recipient sync. Our current active directory structure would not provide the fields I would like included with our metrics so I upload new recipient groups regularly. We do use the reporter and actively promote it and encourage our users to report suspicious emails. We currently do not use the Playbook feature but have recently started planning scenarios at least a couple months at a time.
We use the portions of the board report to keep our upper level management up to date on our monthly results. I use the reporter metrics extensively. These can be filtered on the fields provided on the recipient list so I can give locations/ organizations, functions, etc their specific failure rate metrics.
Cofense was selected as a vendor before I was in this role. Another vendor was evaluated for additional security awareness training but not to replace the Cofense PhishMe program. We also looked at Ninjio to supplement our phishing education program.

Do you think Cofense PhishMe delivers good value for the price?


Are you happy with Cofense PhishMe's feature set?


Did Cofense PhishMe live up to sales and marketing promises?


Did implementation of Cofense PhishMe go as expected?


Would you buy Cofense PhishMe again?


Cofense PhishMe is well suited for any environment. Works well on a large scale as we send simulations to over 50,000 users each month. Also, on a smaller scale we send phishing simulations to targeted groups or to our users who click and fail tests often. Also extensive metrics available.

Cofense PhishMe Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No, based on prior experience it was not needed
I always receive exceptional service and support from my contact. Above and beyond reports. Always timely and always has great suggestions for monthly phishing tests.
Overall customer service is excellent