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Backup and archive at a glance
Updated November 22, 2019

Backup and archive at a glance

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cohesity Helios

Cohesity is used to replace our older backup and archive solutions because they are too old and expensive.
We currently mainly use it to back up our VMWare virtual desktop and server environment. We are also archiving our Microsoft Exchange email environment to the Cohesity cluster. It could also be a potential solution in the future for file server archiving.
  • Easy setup of backup policies within the UI
  • Creation of backup jobs is very straightforward with all necessary options but without being overloaded
  • Grouping of backups to backup groups makes admins live much easier
  • Restore of files and VMs is very easy
It's a very good solution for backups, restores and archiving. That's where it is meant to be and for me, that's what Cohesity fulfills.

Overall Satisfaction Continued

  • We could reduce running costs by decommissioning our old backup and archive environment.
  • Cheaper to buy than to extend existing support contracts.
Cohesity is more flexible in sizing, supports more protocols and can cover our needs easily. It supports NFS archiving without the need for an additional "translating-gateway" like many other products need.
It's easily scalable. You have everything (Hardware, Software, Engineering and Support) from one supplier. No need for 3rd party support.

Do you think Cohesity delivers good value for the price?

Yes

Are you happy with Cohesity's feature set?

Yes

Did Cohesity live up to sales and marketing promises?

Yes

Did implementation of Cohesity go as expected?

Yes

Would you buy Cohesity again?

Yes

Cohesity Feature Ratings

Enterprise Backup ()
Not Rated
Data Center Backup
8.8
Universal recovery
9
Instant recovery
10
Recovery verification
9
Business application protection
6
Multiple backup destinations
9
Incremental backup identification
9
Deduplication and file compression
10
Snapshots
9
Flexible deployment
9
Management dashboard
8
Platform support
9
Retention options
9

Cohesity Helios Support

The support from Cohesity is done from real engineers. Very often you get a solution response at the first contact. I have, until today, never seen that a case has been opened by "log a route" without any useful feedback. They have 24/7 support and if necessary you can reach a support engineer within a very short time.
The resolution time and quality are awesome!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
Not Sure
Yes
We had problem with restore of a VM due to a wrong VMWware setting. Cohesity support invested a lot of time and even it was not directly their responsibility, they solved that for us!
Excelentè