It's not perfect but my online sales have improved 50%!
December 30, 2022

It's not perfect but my online sales have improved 50%!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CommentSold

We use CommentSold for live sales and for our app. CommentSold allows us to send push notifications directly to our customers to stay top of mind. In addition, the live sale feature helps our customers have a fairly simple checkout process.

Pros

  • Setting up for live sales and being able to be live on multiple platforms at once
  • Setting up the App was very easy
  • Sending push notifications directly to my customers
  • Reporting is simple and informative

Cons

  • We also use Shopify and I wish that CommentSold integrated with it a little better. For example, I wish gift cards worked both places. And I wish the collections synced.
  • We sometimes have issues getting our lives to work on Instagram
  • Customer service is good but I wish they still had the programs where we worked directly with CommentSold reps to help build our business
  • Our online sales have increased 50% since starting CommentSold
  • We're slowing increasing app downloads every day
  • We are building a relationship and connections with customers who watch our live sales
We use CommentSold AND Shopify. We would prefer to use only one but each has different features that we can't let go of. If CommentSold improved their in-store check out and website personalization options, we would consider dropping Shopify

Do you think CommentSold delivers good value for the price?

Yes

Are you happy with CommentSold's feature set?

Yes

Did CommentSold live up to sales and marketing promises?

Yes

Did implementation of CommentSold go as expected?

Yes

Would you buy CommentSold again?

Yes

Prior to using CommentSold I was manually invoicing customers which took up time (and caused a lot of paperwork). Commentsold has saved me a TON of time. I also really like the waitlist feature. When items are restocked we often get sales without having to do anything.

Like I mentioned before, I do wish that CommentSold synced with Shopify a little more seamlessly. There are some things that take more time to do because I have to do it on Shopify and CommentSold (like rearranging product photos, assigning items to collections etc)

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