Nice platform with some growing pains
September 23, 2022

Nice platform with some growing pains

William Stewart | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Commerce Manager

We use it for ecommerce of our retail products. It integrates well with our platform (Big Commerce), and allows us to manage everything via our own backend systems.

Pros

  • Integration with Big Commerce
  • Product Exposure
  • Managing customers

Cons

  • Has been unable to display account balance for over 12 months now.
  • Payouts could be quicker
  • Frequently falsely rejects items from being listed because they are against policy (they are not)
  • Since there are no commissions, it is a great channel to sell on
  • Inability to show account balance means we need to download a report and manually check everything
  • It takes too long to receive payments, they are held for 2 days. No email or message is generated when a payment processes, they just appear in your bank account at random.
It is inferior to all of those products, but since there are zero listing fees and zero commissions it is worth the effort to use it. I have already mentioned all of the pros & cons, so will not bother to do so again here.

Do you think Meta Commerce Manager delivers good value for the price?

Yes

Are you happy with Meta Commerce Manager's feature set?

Yes

Did Meta Commerce Manager live up to sales and marketing promises?

No

Did implementation of Meta Commerce Manager go as expected?

Yes

Would you buy Meta Commerce Manager again?

Yes

Orders from Facebook and Instagram are imported into our platform seamlessly. They automatically get marked as shipped and updated with tracking when we ship them out. Customer communication is not the best, due to site issues. If there is an issue with an order, we frequently need to revisit these orders to communicate with the customer because of error messages when trying to contact them.

Commerce Manager Support

You can only contact support via Facebook Messenger. They are fairly quick to respond, but cannot always help you. When items get falsely flagged as inappropriate for the platform, it is a crap shoot whether or now submitting them to be re-evaluated will pan out.
ProsCons
Kept well informed
Quick Initial Response
Problems left unsolved
Escalation required
No I did not. It is not worth the additional cost.
Yes - I was told they are aware of it and working on it. It can take a loooong time to get resolved. The account balance issue has been going on for more than 12 months now.

Using Commerce Manager

Site navigation isn't the best, but there are many tools available for you to use. Plenty of data on metrics and everything else you would be looking for on a platform like this.
ProsCons
Technical support not required
Well integrated
Quick to learn
Feel confident using
Familiar
None
  • Viewing sales data
  • Viewing item performance
  • Managing orders via your own backend
  • Viewing account financial data (broken)
  • Contacting customers
  • Submitting products for re-evaluation
Yes, but I don't use it

Integrating Commerce Manager

Other than a few minor issues that I do not recall, it was rather straight forward and easy to do via Big Commerce.
  • Big Commerce
  • Shippo
Very easy, set and forget.
If you are on a platform like Big Commerce or Shopify, it should be very easy to get your products listed on Facebook and Instagram, and you won't need to use Commerce Manager much at all.

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