Customer Support is the USP here!
May 03, 2022
Customer Support is the USP here!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with CommuniGator
We use CommuniGator as a solution to work more efficiently with workflows/marketing automation for various email journeys for ourselves and our clients. This uses the email functionality, marketing automation (workflows) as well as forms for people to opt-in to marketing communications to kick start the workflows. We have had a lot of success from being able to use multiple functionalities in one platform.
Pros
- Email Design Interface - drag & drop.
- Workflow interface - drag & drop.
- Live chat/customer service.
Cons
- Minor bugs in the interface sometimes take a while to fix.
- Sometimes export fields change.
- Increased opt-ins using the pop-up functionality.
- Increased opt-ins using the forms functionality.
- Increased opt-ins using gated content through forms & landing zones.
I really like CommuniGator for the drag & drop interface in email building. I also really like the level of customer service with having a dedicated account manager but also the ability to live chat at any point and if this doesn't help, they are always happy to jump on to a video call so I feel very well supported. I also like how there are many products within one platform, lead nurturing, pop-ups, workflows, email, forms, social media management, etc...
Do you think CommuniGator delivers good value for the price?
Yes
Are you happy with CommuniGator's feature set?
Yes
Did CommuniGator live up to sales and marketing promises?
Yes
Did implementation of CommuniGator go as expected?
Yes
Would you buy CommuniGator again?
Yes
Comments
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