Customer Support is the USP here!
May 03, 2022

Customer Support is the USP here!

Raven Wheatley-Hawkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CommuniGator

We use CommuniGator as a solution to work more efficiently with workflows/marketing automation for various email journeys for ourselves and our clients. This uses the email functionality, marketing automation (workflows) as well as forms for people to opt-in to marketing communications to kick start the workflows. We have had a lot of success from being able to use multiple functionalities in one platform.
  • Email Design Interface - drag & drop.
  • Workflow interface - drag & drop.
  • Live chat/customer service.
  • Minor bugs in the interface sometimes take a while to fix.
  • Sometimes export fields change.
  • Increased opt-ins using the pop-up functionality.
  • Increased opt-ins using the forms functionality.
  • Increased opt-ins using gated content through forms & landing zones.
I really like CommuniGator for the drag & drop interface in email building. I also really like the level of customer service with having a dedicated account manager but also the ability to live chat at any point and if this doesn't help, they are always happy to jump on to a video call so I feel very well supported. I also like how there are many products within one platform, lead nurturing, pop-ups, workflows, email, forms, social media management, etc...

Do you think CommuniGator delivers good value for the price?

Yes

Are you happy with CommuniGator's feature set?

Yes

Did CommuniGator live up to sales and marketing promises?

Yes

Did implementation of CommuniGator go as expected?

Yes

Would you buy CommuniGator again?

Yes

I have used CommuniGator to implement a monthly newsletter that sends our latest updates to our opt-in base every month. As well as this, if anyone opts-in after this newsletter has been initiated/broadcasted the new opt-ins will also receive the latest newsletter too to ensure we are communicating with warm leads.

CommuniGator Feature Ratings

WYSIWYG email editor
Not Rated
Dynamic content
10
Ability to test dynamic content
8
Landing pages
10
A/B testing
10
Mobile optimization
6
Email deliverability reporting
9
List management
10
Triggered drip sequences
10
Lead nurturing automation
9
Lead scoring and grading
8
Data quality management
8
Automated sales alerts and tasks
Not Rated
Calendaring
8
Event/webinar marketing
9
Social sharing and campaigns
10
Social profile integration
10
Dashboards
9
Standard reports
9
Custom reports
9