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Robust backup solution
Updated July 25, 2019

Robust backup solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CommVault

Overall the product has worked as expected from the day it is deployed. Support team responds in a reasonable amount of time and is generally knowledgable. Updates are quick and easy to deploy.
  • Service & Support
  • Documentation
  • Implementation, Maintenance and other IT support
  • Licensing
  • Before implementation do trainings
  • POC to understand any hardware or software performance
  • Backup IOs and capacity based licensing
  • Cost management
  • Create internal/operational efficiencies
  • Great features and required a great deal of learning to adopt such features
  • Strong user community
Commvault dashboard is easy to understand and they have good api which can consumed to create various reports
We are happy with the support.
[Selected CommVault based on] Features and options, licensing, easy to learn and adopt.
Overall cost
Product functionality and performance
Product roadmap and future vision
Strong user community

Commvault Cloud powered by Metallic AI Feature Ratings

Data Center Backup
8.7
Universal recovery
9
Instant recovery
8
Recovery verification
9
Business application protection
9
Multiple backup destinations
8
Incremental backup identification
10
Backup to the cloud
9
Deduplication and file compression
9
Snapshots
9
Flexible deployment
9
Management dashboard
8
Platform support
9
Retention options
8
Encryption
8

Using CommVault

5000 - Almost every application is backed up by Commvault. We have application which front end, middleware and end users application which are getting backed up daily through Commvault.
4 - Commvault is supported from Infrastructure team
  • VSA (vmware image) backup, agent based, DB related.
  • UI is easy to understand
  • Commvault support is great and we have times when we have issues and called them during graveyard window.
  • Starting using VSA backups
  • Migration from TSM to Commvault.
  • Using API to get daily backup reports
  • More API's for auto trigger if any backup failed due to network or some activity
We have few outages where we got recovered fully after restore from Commvault.

Evaluating CommVault and Competitors

Yes - We replaced TSM with Commvault on one of the new acquisition.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
Existing relationship with Commvault and deep understanding of its features.
Pricing is a big factor which plays a key role now during renewal due to the IT shrinking budget.

CommVault Implementation

  • Implemented in-house
Change management was minimal - Because of its additional features change management impact was very minimal.
  • Systems which were not rebooted from more than a year created some file lock issues otherwise it was smooth

CommVault Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Commvault helped us during one of our production issue where we restored most of our critical DB backup from restore. Support was needed because it was the first of its kind and they helped and even share the step by step instructions.

Using CommVault

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
Requires technical support
Cumbersome
  • Restore and the granular details
  • i don't remember any