Try before you Buy!
Updated December 13, 2019

Try before you Buy!

Max Pang | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Commvault Complete Backup & Recovery

The application is used across the whole organization that we support. It provides data protection for critical and non-critical data from a DC environment to a remote office. The tool is easy to use and offers loads of functionality from management server consolidation to media agents/clients migration without any hassles. Well documented operational documentation proves helpful when in need of references and guidance.
  • Recent major release upgrades provide tools for pre-flight checks on the management servers if the environment is fit for upgrades or requires attention or fixes prior to a successful upgrade.
  • Recently we went through a management server consolidation exercise and it worked flawlessly and the process was pretty straightforward and easy to follow.
  • Support team is very responsive and provides confidence in solutions and good follow through until the problem is rectified or solved.
  • CommServe can manage backups for virtual machines via VSA without installing agents on virtual machines (non application aware backup)
  • Does not have any migration tools if a customer is migrating from a non-CommVault backup tool to CommVault.
  • If Full backups for Virtual Machines failed on a subclient, they can only be rerun for incrementals instead of FULL backups
  • Recently CommVault introduces CommVault Connections where the event invites Partners, Technical experts and CV team to come together on a platform to share and ask technical questions with the intention of providing customers or technical experts a platform to share ideas or ask more operations related queries or advises
Functionality and ease of use makes it easy to deploy/adopt and makes new hires on boarding process quicker.
Agents upgrades can be managed or automated via CommServe
They are exceptional. Their support is available 24 x 7.

Do you think Commvault Cloud powered by Metallic AI delivers good value for the price?


Are you happy with Commvault Cloud powered by Metallic AI's feature set?


Did Commvault Cloud powered by Metallic AI live up to sales and marketing promises?


Did implementation of Commvault Cloud powered by Metallic AI go as expected?


Would you buy Commvault Cloud powered by Metallic AI again?


No - In my previous organization, this product succeeded a competitor backup application due to Functionality advanatages and exceptional customer support services

CommVault is an eEnterprise scale backup solution that is able to provide data protection from ROBO to Regional/Global DC. Application aware plugins provide hot backup. AuxCopy features provide a secondary level of data protection to any medium for long-term data protection.

Dedupe tools are excellent. However, there are limitations and it would not work for clients with a DB sitting on ROBO environment.

Commvault Cloud powered by Metallic AI Feature Ratings

Universal recovery
Instant recovery
Recovery verification
Business application protection
Multiple backup destinations
Incremental backup identification
Backup to the cloud
Deduplication and file compression
Flexible deployment
Management dashboard
Platform support
Retention options

Using Commvault Complete Backup & Recovery

20 - Backup Operations
3 - Techinical know how for Level 3 support to provide technical knowledge for day to day operations support to Level 2 operations
  • Data protection for Critical applications, NAS storage archive, Virtual machines backups
  • Potential backup to cloud for remote sites to do away with tape backups
  • Global view of all the combined CommServe backup health status in a single pane. Great overview tool for reporting Details includes total capacity used for backup, data storage retention by days, etc. This is a great tool for Management View!
  • There are templates for reports that can be downloaded form the CommVault store such as Disk library utilizations and etc.
  • Commvault SQL database can be customized to provide daily backup status and capacity reporting for in house reporting. This report is another consolidated report to track backup capacity per client or region for billing purpose
  • Making use of multiple Cloud Storage as disk libraries (Secondary or Thirtiary copy)
I would believe that the organization will continue to use this product as it could provide the data protection needed for now.

Evaluating Commvault Complete Backup & Recovery and Competitors

  • Price
  • Product Features
  • Product Usability
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
Confidence on the product.
I'll guess its all depends on the complexity of each backup environment and what are the limitations of this product has against newer backup technology that were build for cloud centric in mind. Some newer backup technology may have a simpler management pane but may be complex to deploy especially when you have multiple vlan to work with.

Commvault Complete Backup & Recovery Implementation

No Comment on implementing Crownpeak Universal Consent Platform
  • some clients were behind firewalls and this require to enable the firewall configuration on both client and CommServe so that both client and Commserve can communicate to each other.

Commvault Complete Backup & Recovery Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
They assisted in Server migration and multiple sessions to get the problem resolved. This is through call support and screen share sessions. End of the day the solution was completed within the projected time line.

Using Commvault Complete Backup & Recovery

Like to use
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Web based consoles (WebConsole, Administrator Console) are easy to navigate and supports multiple users access simultaneously. This is way better than logon locally to the CommServe server where RDP would usually limit access to limited concurrent users only.
  • Failed jobs can be configured to rerun to a specific number of times (customised)
  • CommVault documentations doesn't have any graphical snapshots and may sometimes be cumbersome to understand and may required to discover where and how to enable certain functions and or features
Yes - Although the option for mobile interface is available but we have not explore this feature and its not in the horizon to enable it as yet.
Easy to use interface on CommServe Console and Web Administrator Console to navigate and administer backup jobs