Concur, a good expense reporting system
May 13, 2014

Concur, a good expense reporting system

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Concur

Concur is used by the whole organization for travel reimbursement purposes. The Concur system has a lot of nice features. Users can create expense reports, attach supporting material, submit it for review, and go through the approval process. It streamlined the travel reimbursement process. Most people in the organization use it on a monthly basis.
  • Process is simple to follow
  • Allows users to attach support material electronically
  • Very customizable
  • Sometimes it is too rigid for the end user.
  • Not all type of expenses are supported.
  • Page content load can be slow.
  • It reduced time used for travel reimbursement in a large organization.
  • It increased employee efficiency by avoiding a paper based submission.
  • It is very easy to use.
Like any other system, when a product penetrates the entire organization, the momentum is very hard to break. Alternative products may offer similar features, but the cost to adopt another system for an organization with over 10,000 employees is way beyond the cost saving when switching to another similar solution. So long as it works and serves the purpose, there is no point in switching to another system.
Some questions to ask are:
  • How hard is it to customize based on your business's need?
  • Do you need a specialist to help customize the system?
  • What is the cost to customize?
  • How do you maintain the system?
  • Is there anything to watch for during deployment?
  • What kind of maintenance plan do you offer after the initial installation?