TrustRadius
Concur: The Time Saving Expense Management System
https://www.trustradius.com/expense-managementConcur Travel and ExpenseUnspecified8.2391101
Ashley Salustri profile photo
August 30, 2014

Concur: The Time Saving Expense Management System

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version
Professional
Modules Used
Expense

Overall Satisfaction with Concur

Hexcel uses Concur to manage its T&E expenses. In our US sites, we have been using it since 2008. This year (2014), we began implementing Concur in some of our EMEA sites. So far, we have the United Kingdom and Spain up and running. France and Belgium are our next sites to add to the system. Prior to Concur, all expenses were handled via Excel spreadsheets and manual checks. Concur has allowed us to automate the process and drastically reduce the amount of time needed to process and pay an expense report. Furthermore, Concur allows us to centralize all expense processing. Now we have visibility into spend at all sites on the platform. We have increased reporting capabilities and a better sense of how employees are traveling globally.
  • One strength is the mobile platform. Concur Mobile allows you to attach receipts and complete expense reports on your smart phone. This means you can capture your receipts as you travel, not after the trip when you are left with a pile of receipts and no memory of when the corresponding expenses occurred.
  • Concur makes it easy for managers to approve. Managers can approve via mobile or via computer. They receive an email when a new report arrives.
  • Concur makes it easy to pay employees. We use Expense Pay which means Concur pays any out of pocket cash expenses directly back to the employee via direct deposit. No more manual checks!
  • The interface is not intuitive. It takes some getting used to. However, Concur is about to roll out a huge update to the user experience, which should fix this problem.
  • Concur Support is slow. Any time I submit a help desk ticket, it takes weeks to get a response. They need to improve the user support desk.
  • Expense report processing has sped up tremendously. From the time a user submits to the time he or she is paid now a matter of days instead of weeks.
  • We have better reporting now. Now we can capture global travel spend.
  • Negative impact was that it was another system for employees to learn. Employees were hesitant at first, but slowly warmed up to the change.
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business.
A key question to ask is can Concur meet the travel requirements of the deployment country? We initially wanted to roll out Concur to our Austrian sites. However, Austrian travel laws are so complex that the Travel Allowance tool could not be configured to conform with statutory requirements. Concur may say it can be configured for every scenario, but it cannot. Ask specific questions during the sales pitch and ask for demos of your specific needs. We did not ask the correct questions and as a result had to scrap part of the project halfway through.