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Confirmit Review 21 of 22
Confirmit Review: "Great Tool, easy to use and scalable."
https://www.trustradius.com/surveysConfirmitUnspecified7.736101
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February 26, 2014

Confirmit Review: "Great Tool, easy to use and scalable."

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
v16FP
Modules Used
Authoring, Reportal

Overall Satisfaction

Confirmit is used across several departments in my organization as a primarily tool for the purpose of collecting human resources related data, primarily through surveys, which involves surveying all the employees of our client, broader groups based on market sample, or targeted groups, such as Leaders/Executives. Confirmit acts as a medium for us to hear voice of people.
  • Confirmit has a great data collection module. It's easy to setup a survey.
  • It's scalable, you can collect data for millions of participants over the short period of time.
  • It's very very stable, robust, trusted, and known platform.
  • The Reportal feature has great potential, but is not there yet.
  • Reportal needs to be easy for users to use and to setup reporting sites for clients
  • The data model that reportal v16fp is based on, doesn't really meet the needs for a large data set, and is not as robust as the data collection side of the product.
  • So, you can collect millions of data points, but when it comes to reporting on that data, it's not really the best reporting engine around.
  • It is, however, a great tool with great potential, and have seen some great work by Confirmit on the UI side for end users using the reporting site.
  • It's analytic capabilities seem to have increased recently with a variety of pre-defined analysis available as part of the package.
  • Data Collection side of it is great, efficient, and easy to use.
  • Reportal side of it is equally inefficient, need specialized skills, and also slows down the process.
  • It's quite expensive and while the data collection side of it justifies the spend, Reportal really lowers the value proposition.
IBM SPSS, when I used couple of years back, was robust tool as well. However Confirmit is certainly easier to use as compared to IBM SPSS. IBM SPSS at that point didn't have any online reporting platform which was one of the positive points with Confirmit when we selected it over IBM SPSS.
They really need to turn-around their reporting system; that is one of the basic needs for us.
Scalability, Requirements feasibility, Confirmit Support Model

Product Usage

125 - Consulting Operations
4 - IT, Server Administrators, DBA Admins, etc.
  • Employee Research
  • Market Research
  • HR Research
  • Used reporting system for different purposes, as like Help Desk Management
  • As a Scheduling system, not just as a survey system
  • Project Management tool platform

Evaluation and Selection

Yes - IBM SPSS. IBM SPSS at that point didn't really had an online reporting system and that was a great need for us which Confirmit was able to deliver.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Existing Relationship with the Vendor
  • Third-party Reviews
Product capabilities (Reporting)
Ask more about Support, add some SLAs around support, etc.

Implementation

It's very very costly to get one done from Confirmit, especially Hardware Installation.
  • Implemented in-house
  • Professional services company
Confirmit helped us with initial installation of software, etc. and trained the users.
Yes - Server Installation
Basis Product Development
User Training
Change management was a big part of the implementation and was well-handled - It was more of a product change for us, Confirmit brought in lot of great features and our clients were quite impressed with the transition and new cool features that they were getting with this transition.
There was definitely a learning curve for users.
  • Learning Curve
  • System Installation & Re-installation - quite an expensive process

Support

Not so impressed with the support.
ProsCons
Good followup
Support understands my problem
Slow Resolution
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Support doesn't seem to care
Slow Initial Response
Yes - We utilize premium support, but it's barely premium, they still have turn-around of few hours and days to "respond". They are not so great with managing patching defects, there is no way to roll-back and patching fixes have to go through a cycle which takes couple of months to get into production.
Yes - Absolutely not. Too slow.
I think exception from their point, when our clients were getting frustrated they arranged for someone from their consulting to get on to call with our clients and explain why they are not able to resolve the issue and also explain their architecture a bit, which was helpful, but it took lot of time to get such a resource on phone.

Usability

There are challenges, but it's usable and in most cases acceptable.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Data Collection side of it is very very easy
  • Emailing
  • Maintaining respondent / response data
  • Reporting - it's quite complex
Yes - Great with data collection, no difference for reporting.